Genesys Contact Center Consultant

3 weeks ago


Tampa, United States Syntricate Technologies Full time
Job Description:
  • Design, implement, and maintain Genesys contact center solutions
  • Configure and optimize contact center infrastructure to meet business requirements.
  • Integrate Genesys software with existing systems and applications.
  • Troubleshoot and resolve technical issues related to Genesys solutions.
  • Provide technical support and guidance to ensure optimal performance and reliability.
  • Collaborate with cross-functional teams to develop customized solutions.

Responsibilities
  • Overall 5+ years of experience and proven experience with Genesys contact center technology.
  • Strong understanding of telecommunications principles and contact center operations
  • Proficiency in configuring and troubleshooting Genesys software components.
  • Excellent communication and teamwork skills.
  • bility to work independently and prioritize tasks effectively.

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