Genesys Contact Center Consultant
3 weeks ago
- Design, implement, and maintain Genesys contact center solutions
- Configure and optimize contact center infrastructure to meet business requirements.
- Integrate Genesys software with existing systems and applications.
- Troubleshoot and resolve technical issues related to Genesys solutions.
- Provide technical support and guidance to ensure optimal performance and reliability.
- Collaborate with cross-functional teams to develop customized solutions.
Responsibilities
- Overall 5+ years of experience and proven experience with Genesys contact center technology.
- Strong understanding of telecommunications principles and contact center operations
- Proficiency in configuring and troubleshooting Genesys software components.
- Excellent communication and teamwork skills.
- bility to work independently and prioritize tasks effectively.
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