Guest Service Representative

1 month ago

Cambria, United States Le Meridien Pasadena Arcadia Full time

Pacifica Hotels is looking for an Guest Service Representative to join the Team at Ocean Point Ranch in Cambria, CA. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis.

Set amidst 9 acres of lush grounds and classic California coastline, guest will find modern comfort and convenience in an unparalleled setting that hearkens back to simpler times. From brand new ranch-chic guest rooms to lawn games to a private trail to the shores of Cambria's Moonstone Beach, Oceanpoint Ranch is the perfect place for our guests to unplug.

Core functions of the position, but are not limited to the following;
•Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
•Communicate effectively with guests and fellow team members
•Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
•Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
•Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
•Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
•Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
•Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
•Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
•Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
•Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
•Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered.

Pay Scale $19 to $20/hr. depending on experience.

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