FXAir Client Services Consultant

4 weeks ago

Bel Air, United States CareerBuilder Full time

Job Description

Job Description

FXAIR, a leader in the private jet charter industry, is offering an opportunity to join our unique organization. With offices in New York and Massachusetts, FXAIR is a well-known and respected brand delivering a premium service product at the forefront of the industry.

FXAIR is looking for Client Service Consultants to join our dynamic and growing Client Services Team. You will be part of the mission control in our high-tech business and will be responsible for ensuring all flights go as smoothly as possible. The successful candidate reports into the Operations Manager and will gain fantastic experience improving processes and being the focal point of the company for our VIP customers and key suppliers.

What you will do
Represent the company as the main point of contact for customers and suppliers to organize seamless operation of customer trips
Communicate with clients from booking to trip completion
Confirm pre-flight details with operators
Communicate changes to the flight itinerary
Offer and manage additional customer services
Develop relationships with key suppliers alongside our Product Manager, ensuring that the company receives the best service and prices for our customers
Complete, review and confirm pre-flight documentation
Utilize a wide range of industry and aviation software including Air Traffic Control systems
Follow customer flights and obtain and resolve post-flight feedback
Request customer reviews
Liaise with all departments within FXAIR to improve company efficiency
Ad-hoc support to our sales team when necessary

Successful candidates have
Private Aviation experience preferred
Professional phone and written communication skills
Outstanding customer service skills
Advanced computer skills
Ability to absorb and enjoy new responsibilities
Ability to work under pressure, remain calm and prioritize tasks
Detail-oriented focus
Flexibility and creativity we are an entrepreneurial team
Confidence working in a dynamic fast-paced atmosphere
The ability and desire to engage individuals with a positive approach while working towards individual goals and contributing in a team environment
What You Will Receive From Us
Competitive salary, paid time off, 401K,

health/dental/vision/FSA,

long-term and short term disability insurance, life and AD&D insurance, tuition reimbursement, a contemporary work environment in our Massachusetts and New York offices, a tremendous amount of responsibility and autonomy, dedicated co-workers, and the satisfaction of knowing you are part of our global-leading charter service.

FXAIR is an equal opportunity employer. We embrace people of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.

This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive and management reserves the right to change duties and responsibilities at any time.

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