Enterprise Customer Success Manager

3 weeks ago

San Diego, United States Alvys Full time

At Alvys, customer experience is at the core of our business. As an Enterprise Customer Success Manager, you will represent our company to our highest value customers in the freight and logistics arena. Alvys Transportation Management System represents a comprehensive overhaul of our customer’s operating procedures and systems. As such, your work will be directly responsible for providing the tools that springboard your clients to greater efficiency and commercial growth. This is a full-time, long-term role at an ambitious, early-stage company. As such, it might require you to wear multiple hats, think creatively, and adaptively navigate unstructured terrain. Enterprise Customer Success Manager Responsibilities: Build, manage, and grow relationships with our customers by facilitating adoption of the Alvys platform Partner with our customers to understand their needs and develop meaningful plans that feed their long-term goals Use best practices and innovative tactics to drive revenue growth Offer strategic solutions to customers, earning their trust by educating them on how to use Alvys to drive efficiencies in their business Manage key metrics that feed into team-based goals around product adoption, retention, growth, and advocacy Serve as the customer advocate to ensure product feedback is passed to our Product and Engineering teams. Dive deep into business use cases to understand customer impact and growth potential Enterprise Customer Success Manager Requirements: At least 5 years relevant experience in vertical SaaS, Customer Experience or Project Management roles Outstanding organizational skills and the ability to manage multiple tasks and requests. Results oriented; you always have your next goal in mind, and a plan to get there You are willing to travel 20%-30% of the time (travel may fluctuate) Knowledge of supply chain technology trends and patterns is preferred. The drive and energy to balance multiple priorities at once Excellent verbal and written communication skills Computer skills, especially with CRM software

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