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IT Service Desk Technician_

3 months ago

Elko, United States Turner Mining Group Full time

Position Description: The successful candidate will be responsible for the configuration, installation, troubleshooting, and repair of personal computers, printers, telephones, mobile devices, and data communications equipment; configuration and support of mobile devices; installation, configuration, and support of desktop software systems; troubleshooting and resolving software and hardware problems; rotate through the role of on-call Help Desk technician on a periodic basis; perform other duties as assigned. Responsibilities: + Works at the Help Desk receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem-solving with a goal of first call resolution, providing troubleshooting and resolving software, hardware, mobile, and network problems. + Daily maintenance tasks, imaging computers, and remediating broken clients + Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support. + Provides first—and second-level technical customer support. The first level of support duties includes receiving trouble calls via Help Desk tickets, telephone, and e-mail and resolving issues within the scope of the role. If problems require higher-level support, the Help Desk technician will dispatch a service ticket to the appropriate higher-level support personnel. + Provide local hands-on support when higher-level support needs physical assistance; second-level support involves solving routine technical problems remotely from the Help Desk. + Responsible for day-to-day manning of the Help Desk ticketing system for all computer-related trouble reported by local end users. Qualifications: + Two (2) years of PC Technician experience in a business networking environment required + BS in Computer Sciences preferred + Microsoft MCSA or MCSE and A+ certifications preferred + Ability to lift and carry 50 pounds required + The ability to travel locally routinely required + Exceptional customer service/interpersonal skills required + Demonstrated extensive knowledge of personal computers in a networked environment, including data and telecommunications equipment required + Knowledge of and experience with local area networks and associated protocols and equipment. Specifically, Microsoft Windows, IOS environments, mobile devices, firewall technology, and TCP/IP. Familiarity with Cisco networking equipment is preferred + Authorized to work in the US without work visa sponsorship What We Can Offer You + A comprehensive compensation package including bonuses, benefits, and stock purchase plans where applicable + Mileage and per diem for the onsite position is provided + Ability to make a difference and lasting impact + Work in a dynamic, collaborative, progressive, and high-performing team + An Opportunity to transform Traditional Mining into the future of Digital Mining + Opportunities to grow and learn with industry colleagues are endless