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Home Care Consultant
2 months ago
At Sharp Home Care, our mission is to help seniors live life to the fullest. We pride ourselves on being unique by prioritizing the client and caregiver experience and making a difference in people's lives everyday.
Let us help you become a Home Care Consultant that promotes positivity and rallies the team. You'll get to utilize your outgoing personality by creating a welcoming experience for all Clients and Care Professionals. As a Business Development Manager/Home Care Consultant, you'll provide efficient and organized support to our Clients and Key Players in a way that enhances our vision to lead and love with our hearts. Join a learning and development culture designed to create a level of operational excellence that fosters a meaningful environment to improve the quality of life for our clients and team members. Our team is a family, and we want to welcome you HOME
Responsibilities:
You'll get to utilize your outgoing personality by creating a welcoming experience for all Clients and Care Professionals
As a Business Development Manager/Home Care Consultant, you'll provide efficient and organized support to our Clients and Key Players in a way that enhances our vision
Join a learning and development culture designed to create a level of operational excellence that fosters a meaningful environment to improve the quality of life for our clients and team members
The Home Care Consultant is responsible for ensuring achievement of revenue objectives for their service area
Revenue is to be generated from a variety of Sales and Marketing duties, including researching and pursuing new referral sources, and enhancing and maintaining relationships with existing referral sources
This position is responsible for reporting results in moving relationships forward to the General Manager on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in Sales/Marketing/Networking areas
Reflect the core values of Sharp Home Care
Responsible for researching and developing Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Sharp Home Care services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary
Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share
In conjunction with Sharp Home Care leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals
Develop and maintain knowledge of Sharp Home Care brand
Effectively presents Sharp Home Care marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging, and conducting formal group presentations to referral providers
Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential
Develop a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone, and Web
Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
Adhere to all company policies, procedures, and business ethics codes
Participate in and contribute to the development of educational programs offered to clients, prospects, and co-workers
Conduct the initial client/Care introduction
Conduct quality assurance (QA) visits with clients as needed
Participate in various PR strategies
Qualifications:
College degree required or equivalent work experience
Must possess a valid driver's license
Must have an understanding of and uphold the policies and procedures established by Sharp Home Care
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with office colleagues, the owner, clients and the community
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must have the ability to operate all technology systems
Must have computer skills and be proficient in Word and Excel
Must be able to work evenings or weekends as required
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