Client Service Representative

Vaco is hiring a Client Service Representative Location: West Palm Beach, FL Compensation: $20/hour Position Summary: We are looking for an enthusiastic, customer-oriented representative to support our brand. The CSR will handle day-to-day communication with salons, distributors, and end customers, manage orders and returns, and assist with social media inquiries. This position combines customer service, inside sales, and brand ambassador responsibilities. Key Responsibilities: Provide outstanding customer service via phone, email, and social media channels (Instagram, Facebook, website chat). Handle inbound and outbound calls to salons, retailers, and individual customers. Process orders, returns, and exchanges accurately in our system. Prospect and reach out to new salons, wig boutiques, and online retailers to promote the brand. Support Amazon and eCommerce orders (tracking, inventory, returns, and inquiries). Learn and present product details wig cap constructions, colors, and fiber types to educate customers and boost sales. Assist with content and social media support (respond to DMs, comments, and customer questions). Schedule and provide virtual product demos or trainings for salons or distributors. Maintain CRM/database with accurate client and lead information. Collaborate with Sales, Marketing, and Warehouse teams to ensure smooth order flow and customer satisfaction. Preferred Skills & Qualifications: Strong communication and interpersonal skills confident and professional phone presence. Experience in customer service or inside sales, preferably in beauty, hair, or fashion industries. Knowledge or interest in wigs, hairpieces, or salon products is a major plus. Organized, self?motivated, and detail?oriented. Comfortable working in a fast?paced environment and managing multiple priorities. Proficiency with Microsoft Office, eCommerce platforms, and CRM systems. Social media savvy (Instagram, Facebook, TikTok familiarity preferred). Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign?born residents, and veterans to apply. EEO Notice: Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice: Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice: Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses. #J-18808-Ljbffr