Customer Success Manager in the USA
4 months ago
About the job Customer Success Manager in the USA (SaaS Product Vertical)
Job brief
Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.
As its products become increasingly popular with global customers, our client plans to recruit experienced customer success managers in key countries.
The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product.
Job Highlights:
- An interesting and ambitious role in a successful international company.
- Product portfolio with advanced technology, reliable quality, and brand influence.Provide competitive salary that matches experience and position.
- Drive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings.
- Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation.
- Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
- Coordinate internal resources to support product delivery, implementation, and deployment.
- Identify and analyze customers needs to help the internal team improve product offering.
- Output and share customer success stories and best practices in the industry.
- Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.
- Bachelor degree or above;
- At least 5 years of B2B customer success ,customer service or account management experience in SaaS related fields;
- The deep understanding of the beauty industry is preferred;
- Bilingual in English and Spanish is preferred;
-
Customer Success Manager in the USA
3 days ago
New York, New York, United States BSF Talent Recruitment Full timeAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the USA. As a key member of our customer success team, you will be responsible for driving the successful adoption and onboarding of our services to help customers realize the business value of our partnership and offerings.Key Responsibilities:Drive the successful...
-
Customer Success Manager in the USA
2 weeks ago
New York, New York, United States BSF Talent Recruitment Full timeAbout the JobJob Title: Customer Success Manager in the USA - SaaS Product VerticalCompany: BSF Talent RecruitmentJob Overview:We are seeking an experienced Customer Success Manager to join our team in the USA. As a Customer Success Manager, you will be responsible for driving the successful adoption and onboarding of our SaaS products to help customers...
-
Customer Success Manager
1 week ago
New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our CSM team, you will be responsible for driving customer satisfaction and retention across our client base.The CompanyWe are a globally established, best-in-class solution provider, offering a social and email management platform.Our platform is...
-
Customer Success Manager
1 month ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
-
Customer Success Manager
2 months ago
New York, United States The Ladders Full timeWelcome to Glide!At Glide we're reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You'll be joining an all-star team with engineering, product, and growth experience from Stripe,...
-
Customer Success Manager
2 weeks ago
New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...
-
Customer Success Manager
4 months ago
New York, United States The Ladders Full timeCustomer Success Manager - CreditSights Fitch Solutions is currently seeking a Customer Success Manager - CreditSights, based out of our New York City office. As a trusted partner, a Customer Success Manager (CSM) will expertly blend relationship management, training and education with in-depth functional and product knowledge to foster client loyalty and...
-
Customer Success Manager
2 weeks ago
New York, New York, United States Pear VC Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Pear VC. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesCustomer Onboarding: Develop and execute strategies to ensure seamless customer onboarding, including requirements...
-
Senior Customer Success Manager
3 weeks ago
New York, New York, United States Persado Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Persado. As a key member of our customer-facing team, you will be responsible for driving value and growth for our clients through the adoption of our platform.Key ResponsibilitiesPartner with internal teams and customers to develop and execute account plans that drive...
-
Senior Customer Success Manager
3 days ago
New York, New York, United States Persado Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Persado. As a key member of our customer success team, you will be responsible for driving value through adoption of our platform, partnering with internal teams and customers to achieve strategic objectives, and delivering exceptional customer experiences.Key...
-
Customer Success Manager
18 minutes ago
New York, United States The Blinc Group Full timeThe Blinc Group - a leading designer, developer, and supplier of premium vaping hardware to the legal cannabis industry - has an opening for a Customer Success Manager. The Blinc Group's Customer Success Manager is a strategic and supportive partner for our customers. This role focuses on customer relationship building, addressing customer concerns and...
-
Customer Success Manager
2 months ago
New York, United States TechSee Full timeTechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions forcustomer service and experience. TechSee has disrupted customer and field service industries by being the first to introduceremote visual support to the mass market, holding 8 patents in AI and augmented reality. Ourinnovative platform combines visual AI, LLMs, and AR to...
-
Senior Customer Success Manager
2 weeks ago
New York County, New York, United States Persado Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Persado. As a key member of our customer-facing team, you will be responsible for driving value and growth for our clients through the adoption of our platform.Key ResponsibilitiesPartner with internal teams and customers to develop and execute account plans that drive...
-
Customer Success Manager
3 weeks ago
New York, United States DAVIDOFF OF GENEVEA Full timeJob DescriptionJob DescriptionDescription:Davidoff of Geneva USA, is a leading Caribbean manufacturer, US importer, distributor, retailer and marketer of premium cigars and luxury tobacco products. It is a fully owned by an esteemed Swiss family known worldwide as the Oettinger Davidoff Group. Our company is synonymous with quality, craftsmanship, and its...
-
Retail Sales Manager
4 weeks ago
New York, United States The Hut Group Full time**Retail Sales Manager - Myprotein USA** at THG New York, USA **About the role:** We are looking for an experienced **National Account Manager** who will have the opportunity to be part of THGs Nutrition Division success journey and truly influence the retail agenda in the US market. You will be responsible for driving and executing on additional revenue...
-
Product Manager with Relocation to the USA
5 months ago
New York, United States Work Visa USA Jobs (move2usajobs.com LLC) Full timeJob DescriptionProduct Manager - Relocation to the USA An exciting opportunity is available for Product Managers with a keen interest in bringing their expertise to the dynamic market of the United States. This role is perfect for individuals who have a passion for guiding products from conception through to launch, leveraging their strategic insight and...
-
Customer Success Manager
4 months ago
New York, United States Pear VC Full timeWelcome to Glide!At Glide we're reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You'll be joining an all-star team with engineering, product, and growth experience from Stripe,...
-
Customer Success Manager in Fitness
3 weeks ago
New York, New York, United States The Athletic Clubs Full timePosition OverviewThe Athletic Clubs is seeking a dedicated Full-Time Coach & Customer Success Manager (CSM) to enhance our community and support our members.Key ResponsibilitiesLead an average of 15 classes, including squad sessions and drop-in opportunities.Evaluate and select potential members to ensure alignment with The Athletic Clubs' core...
-
Customer Success Manager
5 days ago
New York, New York, United States Comcast Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to lead and develop a small team of Customer Success Managers. This individual will be responsible for onboarding, training, and developing their team to ensure they promote the retention, success, and satisfaction of their assigned accounts. Additionally, the Manager of...
-
Customer Success Manager
3 days ago
New York, United States The Blinc Group Full timeThe Blinc Group - a leading designer, developer, and supplier of premium vaping hardware to the legal cannabis industry - has an opening for a Customer Relationship Manager. The Blinc Group's Customer Relationship Manager is a strategic and supportive partner for our customers. This role focuses on customer relationship building, addressing customer concerns...