Director of Operational Excellence

1 month ago

Richmond, United States Markel Full time

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you're wild about horses, bananas for boats or driven by data, you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special

Director - Operational Excellence- IT Operations
This role will work closely with the Senior Director of IT operations to drive strategic change within IT Operations that is designed to significantly improve operational effectiveness, enhance service quality, and enable the introduction of new capabilities and technologies into IT Operations.

This role forms part of the IT Operations Leadership team reporting to the Senior Director of IT Operations and will partner with other IT Operations LT members and key stakeholders.

Director - Operational Excellence- IT Operations

This role will work closely with the Senior Director of IT operations to drive strategic change within IT Operations that is designed to significantly improve operational effectiveness, enhance service quality, and enable the introduction of new capabilities and technologies into IT Operations.

This role forms part of the IT Operations Leadership team reporting to the Senior Director of IT Operations and will partner with other IT Operations LT members and key stakeholders.

Responsibilities include:

  • Leading IT Operations transformation programmed/ initiatives, providing direction, oversight and assurance to enable successful transition.
  • Advocating for and enabling the adoption of new capabilities into Markel Technology to improve service and operational efficiency.
  • Acting as a bridge between IT Operations and other stakeholder groups to ensure IT Operations programmed delivery and IT Operations services meet the changing needs of the business and its clients.
  • Working closely with Procurement and IT Ops Service owners to build strong technology vendor governance and oversight to enable cross-team cohesion and consistency.
  • Leading the development and implementation of IT operations policies, cross functional value streams, processes, and technologies to achieve operational excellence, including overseeing service design and transition.
  • Establishing and embedding a continuous improvement capability for IT operations.
  • Managing IT operations alignment to governance, risk and compliance and implementing frameworks that deliver requirements.
  • Managing budgets for IT service transformation projects to ensure effective resource allocation and cost efficiency, with financial performance tracking mechanisms.
  • Developing and managing the end-to-end IT Operations process, systems and data architecture including the management and integration of IT Operations systems and teams (ServiceNow, Jira, CMDB etc)
  • Working closely with IT Operations process/ service owners to drive a holistic and cohesive approach within IT Operations.
  • Building and managing an IT Operations Analytics and Metrics capability.
  • Working in partnership with IT operations leaders to drive holistic process and capability maturity across IT Operations.
  • Driving remediation activities and/or replacement programmer for ServiceNow.
Experience & Skills
  • An experienced technology professional with diverse experience of working at a technology operations leadership level in a global support context.
  • Experienced in partnering and negotiating win-win outcomes with technology and business stakeholders. A focus on the service customer and business value is essential.
  • Experienced in developing future operating model architecture to support strategy and leading subsequent implementations to improve operational delivery.
  • Experienced in leading, managing, and coaching employees to develop cohesive teams.
  • Experience with supplier / vendor performance management and partnering with vendor management teams to procure new services and improve existing 3rd party service provision.
  • Solid experience of defining and implementing IT operations metrics to enhance service and operational performance.
  • Experienced in technology governance and partnering with key stakeholders such as GRC and GSS.
  • Experienced in developing strategy and roadmaps and implementing new functions into existing operations (e.g. service design & transition)
  • Extensive practical experience in IT Service Management, including service / support management, service definition, process implementation and improvement.
  • Leadership experience of organizational change and transition.
  • Demonstrable project management experience with practical experience of various project methods (Agile, Waterfall, Hybrid)
  • Leadership experience of service architecture, with good experience of the practicalities of end-to-end integration of project delivery with IT Service Management practices
  • Experience of cloud, on-premise and hybrid IT operations in both a change and run context
  • Financial management experience, including budget management, forecasting, cost analysis and cost modelling.
  • Experience in designing and implementing service management tooling such as ServiceNow and CMDB.
Must be authorized to work in the U.S., and not require sponsorship now or in the future.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
  • Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
  • All legitimate job postings with Markel will be posted on No other URL should be trusted for job Markel Group Careers.
  • All legitimate communications with Markel recruiters will come from Markel.com email addresses.


We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

  • Director of Operations

    4 weeks ago

    Richmond, United States Children's Dentistry of Texas Full time

    Are you a highly motivated individual with a passion for enhancing operational efficiency and elevating patient experiences? A fantastic opportunity awaits for an experienced Director of Operations at a Dental Office in Richmond, TX, US. Join our rapidly expanding team and take charge of leading and directing the operations of our two...

  • Director of Operations

    1 month ago

    Richmond, United States Hirschler Full time

    Hirschler, a multispecialty mid-sized law firm headquartered in Richmond, with local, regional and national practice areas, is seeking a Director of Operations with demonstrated executive skills in records management, facilities and office services and administrative operations. The Director of Operations will provide direction, guidance and leadership...

  • Director of Operations

    1 week ago

    Richmond, United States Hirschler Full time

    Hirschler, a multispecialty mid-sized law firm headquartered in Richmond, with local, regional and national practice areas, is seeking a Director of Operations with demonstrated executive skills in records management, facilities and office services and administrative operations. The Director of Operations will provide direction, guidance and leadership...

  • Operations Director

    4 weeks ago

    Richmond, United States Children's Dentistry of Texas Full time

    Are you a highly motivated individual with a passion for enhancing operational efficiency and elevating patient experiences? A fantastic opportunity awaits for an experienced Director of Operations at a Dental Office in Richmond, TX, US. Join our rapidly expanding team and take charge of leading and directing the operations of our two...

  • Director of Basketball Operations

    2 weeks ago

    Richmond, Virginia, United States University of Richmond Full time

    Director of Basketball Operations (Men's BasketballSUMMARY:The Director of Basketball Operations will assist in all day to day activities of the basketball program with a focus on budget management, scheduling, analytics, team community service activities, overseeing the coordination of team travel, purchasing all equipment and apparel, coordinating and...

  • Assistant Director of Ticket Operations

    4 weeks ago

    Richmond, United States Commonwealth of Virginia Full time

    VCU is seeking an Assistant Director of Ticket Operations Summary: The Assistant Director of Ticket Operations is responsible for assisting in the management and maintenance of the Athletics Ticket Office, coordinating all day-to-day functions of the Ticket Office, including hiring, training, scheduling, and supervising of hourly staff and graduate...

  • Director of Operations

    2 weeks ago

    Richmond, United States Dunkin' Donuts Full time

    Franchisee for a national QSR is seeking a Director of Operations for a region in Central and Southern Virginia. The Director of Operations is responsible for assisting in the management of a portfolio of restaurants, maximizing profits, hiring district managers and achieving brand & company standards while providing leadership, direction and mentorship to...

  • Director of Operations

    3 weeks ago

    Richmond, United States Anglican Church in North America Full time

    Position: AFM Director of Operations POSITION Overview:Anglican Frontier Missions is a Christian, biblically-based missionary society. AFM’s vision is to dofrontier missions Anglicanly,planting biblically-based, multiplying, indigenous churches and dioceses where the church is not yet established, among the 3 billion people and 7,000 unreached people...

  • Director of Financial Operations

    2 weeks ago

    Richmond Heights, Virginia, United States Commonwealth of Virginia Full time

    Title: Director of Financial Operations Agency: J. Sargeant Reynolds Community College Location: Henrico - 087 FLSA: Exempt Hiring Range: Maximum hiring salary: $115,000, based on related experience. Full Time or Part Time: Full Time Job Description: Reynolds is one of the largest community colleges in Virginia and serves Virginia's...

  • Director of Operations

    2 weeks ago

    Richmond, United States Oceanhondabrockton Full time

    The Director of Operations is responsible for managing all financial, administrative, and facilities related affairs of the Church in order that the Rector and Program Staff may concentrate on preaching, teaching, providing pastoral care, and advancing the mission and ministries of the church. Specific Areas of Oversight Finance – With the support of...

  • Director of Operations

    4 weeks ago

    Richmond, United States SBK Financial, Inc. Full time

    **Title: Director of Operations** **Why work for our firm?** SBK Financial is a wealth management firm consisting of talented and hard-working professionals who are committed to working with clients to simplify their lives and achieve their financial goals. We offer training, mentorship and educational opportunities to develop our people and provide them...

  • Director of Operations

    2 months ago

    Richmond, United States Ascentium Capital Full time

    Description: Ascentium is seeking a highly motivated, detail oriented, and driven individual to serve as a strategic leader. This senior-level position is responsible for overseeing the operational aspects of Ascentium projects and initiatives. As Director of Operations, you will create integrated project plans for contract deliverables and new development...

  • Director of Operations

    4 weeks ago

    Richmond, United States Ascentium Capital Full time

    Description: Ascentium is seeking a highly motivated, detail oriented, and driven individual to serve as a strategic leader. This senior-level position is responsible for overseeing the operational aspects of Ascentium projects and initiatives. As Director of Operations, you will create integrated project plans for contract deliverables and new development...

  • Director of Operations

    2 months ago

    Richmond, United States SBK Financial, Inc. Full time

    Why work for our firm? SBK Financial is a wealth management firm consisting of talented and hard-working professionals who are committed to working with clients to simplify their lives and achieve their financial goals. We offer training, mentorship and educational opportunities to develop our people and provide them with opportunities to grow. We have a...

  • Director of Operations

    2 months ago

    Richmond, United States SBK Financial, Inc. Full time

    Why work for our firm? SBK Financial is a wealth management firm consisting of talented and hard-working professionals who are committed to working with clients to simplify their lives and achieve their financial goals. We offer training, mentorship and educational opportunities to develop our people and provide them with opportunities to grow. We have a...

  • Director of Operations

    4 weeks ago

    Richmond, United States SBK Financial, Inc. Full time

    Why work for our firm? SBK Financial is a wealth management firm consisting of talented and hard-working professionals who are committed to working with clients to simplify their lives and achieve their financial goals. We offer training, mentorship and educational opportunities to develop our people and provide them with opportunities to grow. We have a...

  • Director of Operations

    4 weeks ago

    Richmond, United States SBK Financial, Inc. Full time

    Why work for our firm? SBK Financial is a wealth management firm consisting of talented and hard-working professionals who are committed to working with clients to simplify their lives and achieve their financial goals. We offer training, mentorship and educational opportunities to develop our people and provide them with opportunities to grow. We have a...

  • Director of Operations

    2 weeks ago

    Richmond, United States Kentucky Society of Association Executives Full time

    This position is responsible for all the internal operations of AGCVA and the AGCVA Educational Foundation. This includes responsibility for overseeing all accounting functions including daily transaction processing, billing, payroll, membership dues billing, regulatory compliance, and internal control monitoring. This includes responsibility for the...

  • Director of Basketball Operations

    2 months ago

    Richmond, United States University of Richmond Full time

    Director of Basketball Operations (Men's Basketball) -501362SUMMARY: The Director of Basketball Operations will assist in all day to day activities of the basketball program with a focus on budget management, scheduling, analytics, team community service activities, overseeing the coordination of team travel, purchasing all equipment and apparel,...

  • Director of Basketball Operations

    4 weeks ago

    Richmond, United States University of Richmond Full time

    Director of Basketball Operations (Men's Basketball) -501362SUMMARY: The Director of Basketball Operations will assist in all day to day activities of the basketball program with a focus on budget management, scheduling, analytics, team community service activities, overseeing the coordination of team travel, purchasing all equipment and apparel,...