Front Desk Receptionist

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Our Operations Team is expanding to support current and planned growth. We are looking for a Front Desk Receptionist with a warm personality and client service attitude to operate and execute the front desk activities in our Glastonbury, CT office location. If you are someone who enjoys interacting with people, putting them at ease, and helping solve problems, we look forward to talking with you further about this role.

Smith Brothers Insurance has been in business for over 50 years, as an independently operated, Top 100 National Broker, focused on our purpose of Helping Others. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.

You'll bring a deep desire to leverage your skills to help us continue to grow and make others around you better. If you want to be part of a collaborative process with team members who look out for each other and are focused on growth and sustainability, this is an opportunity for us to talk.

Primary Job Responsibilities

• Greeting visitors with a welcoming positive presence.
• Greeting callers and routing incoming phone calls to the proper team members and departments across the agency.
• Handling queries via phone, email, and general correspondence.
• Operating and accurately distributing our general inquiry email box and faxes.
• Assisting with coordination of events happening around the office.
• Receiving and tracking incoming shipments.
• Keeping and maintaining of facility and supplies.
• Scanning, copying, and collating information and documents as needed.
• Issuing, printing, and mailing certificates of insurance.
• Updating client information in the agency management system as requested.
• Assist Account Managers with specific steps in the renewal process for certain types of policies.
• Creating and formatting letters using appropriate format using a variety of business tools.
• Utilize agency management system for daily activities, documentation and other duties as assigned.
• Work on projects and other work as assigned.
• Participate in internal training as well as carrier system training sessions.
• Assist with activities and projects as part of the company acquisition process.
• Review, update, and develop processes and workflows as needed.
• Participate in internal learning and development sessions
• Follow department and company defined processes, procedures, and workflows, within specified timelines, to drive consistency and efficiency, with a focus on client experience.
• Support and demonstrate the core values of our agency: trust, respect, creativity, and fun
• Support and live our Be Sure Service Standards, Helping Others Culture, and Quality Program
• Maintain confidentiality of client and company information and adhere to all personal and financial data privacy protocols

Desired Skills

• Excellent verbal and written communication skills, interpersonal, and people skills.
• Strong telephone etiquette.
• Ability to make independent decisions, research/analyze problems and develop solutions that will provide outstanding client experience and support team goals.
• Client focus approach with effective client service skills and an understanding of how to utilize resources to meet internal and external client needs.
• Ability to establish and maintain positive working relationships with all stakeholders.
• Team player who consistently defaults to good.
• Strong organizational skills, resourceful, and strong attention to detail.
• Strong work ethic and a tolerance for ambiguity.
• Ability to manage multiple priorities and meet deadlines.
• Ability to learn and utilize an agency management system and other technology/office equipment essential for the job function.
• Flexibility to take on additional responsibilities and projects as needed.
• Professional and effective communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to set and achieve goals.
• Proficient in Microsoft Office, including Outlook, Word, Excel, PowerPoint, etc.
• Fast and eager learner.

Qualifications

• Minimum six-months to one year of client facing and/or client service experience.
• Associate's or bachelor's degree preferred.
• Experience following procedures and workflows with a focus on client experience.
• Previous experience working in a team environment and establishing positive working relationships.
• Commitment to continuous process improvement and team development.

General Working Conditions

• Fast paced office environment with significant telephone and in person activity.
• Ability to view computer monitors for extended periods of time

Why Smith Brothers Insurance

We are a team of professionals who seek to consistently deliver our Be Sure brand promise, contribute to our organization being a great place to work, and work together to be a sustainably relevant company. When you work with Smith Brothers you can be sure our core values, collaborative culture, and expertise will reinforce your decision to partner with us. Our standard of excellence is the internal foundation for treating everyone based on our core values of trust, respect, creativity, and fun - leading to individual fulfillment through group achievement.

Smith Brothers Insurance LLC offers competitive salaries and comprehensive benefits and programs including Health, Dental, Vision, Short and Long-term Disability, Life, Long Term Care and 401K with employer match, employee assistance program, licensing and continuing education reimbursement, travel and expense allowance, internal & external meetings, and learning and development opportunities. For more information about our company please visit us at: www.smithbrothersusa.com

Full-Time/Part-Time
Full-Time

Tags

Exempt/Non-Exempt
Non-Exempt

Location
Glastonbury, CT

This position is currently accepting applications.

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