Retail Customer Service Specialist

2 weeks ago

Bristol, United States DICK'S SPORTING GOODS INC Full time

Overview At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front?End operations. Responsibilities Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience. Serve as primary customer service provider at the front end and liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions. Assist the manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards. Promote and provide training to new and current teammates on company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment). Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all company information. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all?hands?on?deck approach to support the team across the store. Perform other tasks as assigned by management. Team Traits Ensures Accountability Customer?Focus Collaborative Instills Trust Decision?Quality/Decision?Making Abilities Action?Oriented Qualifications Prior retail sales, cashier, or customer?focused experience preferred. Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Virtual Requirements Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. If you have any questions or need accommodations, were here to help. Thanks for helping us keep the process fair and secure for everyone #J-18808-Ljbffr

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