Client Advisor, King of Prussia

4 weeks ago

King of Prussia, United States Tourneau|Bucherer Full time

Job Title: Client Advisor

Reports to: Store Director

Division: Retail, Multi-brand

OVERVIEW

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Client Advisors that understand the customer base, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches and jewelry for the local market. An outstanding client experience also includes fully satisfying the client as it relates to servicing a new or existing watch.

It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES
Ensure an outstanding client experience

  • Work to create a positive, inviting and elevated environment for the discerning client.
  • Be enthusiastic and demonstrate a passion for watches and jewelry.
  • Create a relationship with the client:
    • Greet the client when they enter the store.
    • Listen to the needs of the client and ask discovery questions.
    • Demonstrate outstanding product knowledge to educate the client and address their needs.
    • Understand available inventory within store and if needed, at other Tourneau Bucherer locations.
    • Create excitement with the client about the product.
    • Ultimately gain the client's trust.
  • Explain the value of being a Tourneau Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale.
  • Partner with other Client Advisors as appropriate to make a sale.
  • Obtain client information utilizing the CRM system to build an on-going relationship.
  • In the event that the client contact results in a sale, efficiently close and process the sale:
    • Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable.
    • Complete warranty information.
    • Work with Service Department on sizing, cleaning and setting the watch.
    • If required, gift-wrap and prepare for shipment.
    • Follow-up with client on purchase.
  • Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
  • Attend training sessions to increase product knowledge.
  • Partner with the Service Department, as applicable to ensure a positive client experience this includes:
    • Escorting customers to the Service Department.
    • Taking in repair orders if needed.
    • Assisting with customers picking up repairs.
Meeting or exceeding sales objectives
  • At a minimum, must meet sales objectives for any given month, quarter and year.
  • Clearly understand daily sales objective and how it relates to weekly and monthly targets.
  • Maximize percentage to retail.
  • Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
  • Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
  • Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.
Other
  • Strictly adhere to all store security procedures.
  • Set up cases and windows.
  • Respect other Client Advisors fostering an environment of support and collaboration.
  • Adhere to the company dress code policy.
  • Work with team members to ensure the store is at all times clean and attractive.
  • Attendance is a crucial part of performance. Be on time.
  • Help set-up or close store depending upon shift.
Requirements
  • A passion for building clientele and selling.
  • Demonstrate an exemplary level of integrity and professionalism at all times.
  • Must be able to work a flexible schedule throughout the week.
  • Must have a polished and professional appearance with a positive attitude.
  • Meet and exceed company assigned goals, metrics and objectives.
QUALIFICATIONS
  • 3+ years of relevant experience, preferably sales in the luxury market.
  • Prior watch and fine jewelry experience is helpful, but not required.
  • Excellent communication, interpersonal and customer relation skills.
  • Sales driven and results orientated.
  • Team player.
  • Willing to be hands-on and work with the team to fulfill operational and organizational needs.
  • Adaptable with an attitude of continuous learning.
  • A Bachelor's degree or equivalent in business or related discipline is preferred.
  • Bi-lingual language proficiency is a plus to cater to our international customer base.


We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

  • Client Advisor

    2 weeks ago

    King of Prussia, United States Giorgio Armani Corporation Full time

    Client Advisor | A|X King of Prussia | Full-Time The Armani Group is one of the leading fashion and luxury goods groups in the world today with more than 8,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including...

  • BOTTEGA VENETA Client Advisor, King of Prussia

    3 weeks ago

    King Of Prussia, United States Kering Group Full time

    Summary Bottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. Job Description We...

  • BOTTEGA VENETA Client Advisor, King of Prussia

    3 weeks ago

    King of Prussia, United States CareerBuilder Full time

    Summary Bottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. Job Description We are...

  • BOTTEGA VENETA Client Advisor, King of Prussia

    4 weeks ago

    King of Prussia, United States Bottega Veneta Full time

    SummaryBottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.Job DescriptionWe are...

  • Team Manager

    3 weeks ago

    King of Prussia, United States Primark Full time

    121596BR Team Manager - King Of Prussia King of Prussia Función Managers de tienda Tipo de contrato Empleado fijo - Indefinido País Estados Unidos Perfil de puesto Team Manager - Retail_NEW Tip de jornada Full-Time Team Manager - King Of Prussia | Tu candidatura para Primark

  • Team Manager

    2 months ago

    King of Prussia, United States Primark Full time

    Tweet 121596BR Team Manager - King Of Prussia King of Prussia Función Managers de tienda Tipo de contrato Empleado fijo - Indefinido País Estados Unidos Perfil de puesto Team Manager - Retail_NEW Tip de jornada Full-Time Team Manager - King Of Prussia | Tu candidatura para Primark

  • Team Manager

    4 weeks ago

    King of Prussia, United States Primark Full time

    Tweet 121596BR Team Manager - King Of Prussia King of Prussia Función Managers de tienda Tipo de contrato Empleado fijo - Indefinido País Estados Unidos Perfil de puesto Team Manager - Retail_NEW Tip de jornada Full-Time Team Manager - King Of Prussia | Tu candidatura para Primark

  • BALENCIAGA Sales

    4 weeks ago

    King of Prussia, United States Kering Full time

    Summary We are currently seeking a Sales & Client Advisor with Keys who will report to the Store Director. YOUR OPPORTUNITY The Sales & Client Advisor with Keys is to aid management in ensuring opening and closing procedures are performed correctly according to company's policies. Provide customers with top quality service by meeting their needs and...

  • Client Advisor

    2 months ago

    King of Prussia, United States LVMH Full time

    PosteOur Louis Vuitton King of Prussia Men's location is seeking a highly motivated Full-Time Client Advisor with a passion for creating memorable experiences for our worldly clientele. We are seeking candidates in the King of Prussia, PA market with flexible availability.ProfilThis is an opportunity for those who thrive in a fast-paced environment, see...

  • King of Prussia School Psychologist

    4 weeks ago

    King of Prussia, United States Soliant Full time

    Minimum 1+ years school psychologist experience required. King of Prussia School Psychologist Location: King of Prussia Area Type: Full-Time Are you a dedicated and passionate School Psychologist looking for a rewarding opportunity to make a positive impact on the lives of students? We are currently seeking a qualified...

  • Client Advisor-King of Prussia

    4 weeks ago

    King of Prussia, United States Tiffany & Co. Full time

    Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each clients experience extraordinary. The Client Advisor is an excellent communicator Client Advisor, Advisor, Client Relations, Brand Ambassador, Hospitality, Sales, Banking

  • Sales Associate

    2 months ago

    King of Prussia, United States Fastfix Inc. Full time

    - Sales Associate - King of Prussia **** Job Responsibilities: * Increasing Sales of repair services through building trusted relationship with customers * Assisting customers in the selection of jewelry merchandise and offering complimentary items to each customer purchase * Carefully inspecting all jewelry and watches on intake * Following up with...

  • Support Specialist King of Prussia

    4 weeks ago

    King of Prussia, United States Michaels Stores Full time

    Support Specialist 9811/317 King of Prussia page is loaded **Support Specialist 9811/317 King of Prussia** **Support Specialist 9811/317 King of Prussia** locationsKing of Prussia-200 W DeKalb Pike time typePart time posted onPosted Today job requisition idR00122418 Store - PHI-KING OF PRUSSIA, PA**We're here for the Makers! Come be a part of the team where...

  • Client Advisor-king of Prussia

    1 week ago

    King of Prussia, United States Tiffany & Co. Full time

    **Overview**: Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees...

  • Registered Nurses

    5 days ago

    King of Prussia, United States Health Care Specialists of America Full time

    Job DescriptionJob DescriptionTHE OPPORTUNITIES: Registered Nurses - Intensive Care UnitTHE LOCATION: King of Prussia area, PennsylvaniaLooking for a change? We have several full time positions available for experienced registered nurses to join our ICU in the King of Prussia area of Pennsylvania, less than 30 miles Northwest of Philadelphia. The focus is on...

  • Registered Nurses

    4 weeks ago

    King of Prussia, United States Health Care Specialists of America Full time

    Job DescriptionJob DescriptionTHE OPPORTUNITIES: Registered Nurses - Intensive Care UnitTHE LOCATION: King of Prussia area, PennsylvaniaLooking for a change? We have several full time positions available for experienced registered nurses to join our ICU in the King of Prussia area of Pennsylvania, less than 30 miles Northwest of Philadelphia. The focus is on...

  • Client Advisor, King of Prussia

    3 weeks ago

    King of Prussia, United States Tourneau|Bucherer Full time

    Job Title: Client Advisor Reports to: Store Director Division: Retail, Multi-brand OVERVIEW The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated...

  • Café Ambassador

    4 weeks ago

    King of Prussia, United States Capital One Full time

    King of Prussia Cafe (16160), United States of America, King of Prussia, Pennsylvania Café Ambassador - King of Prussia **The Experience**: Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the...

  • Balenciaga Sales

    2 weeks ago

    King of Prussia, United States Balenciaga Full time

    Summary We are currently seeking a Sales & Client Advisor with Keys who will report to the Store Director. YOUR OPPORTUNITY The Sales & Client Advisor with Keys is to aid management in ensuring opening and closing procedures are performed correctly according to company’s policies. Provide customers with top quality service by meeting their needs and...

  • Fitness Sales and Management Trainee- King of

    4 weeks ago

    King of Prussia, United States LA Fitness- KING OF PRUSSIA Full time

    LA FITNESS- KING OF PRUSSIA Have you ever wanted to run your own gym or personal training studio? We need sales reps to provide service to all the people in the community coming in to get signed up! The Fitness Sales Director is a fast-tracking position to become one of our Assistant General Managers / General Managers. You can advance to an AGM within...