Customer Relations Specialist

2 weeks ago


Duluth, United States Rose International Full time

Date Posted: 05/07/2024

Hiring Organization: Rose International

Position Number: 463633

Job Title: Customer Relations Specialist (Collections)

Job Location: Duluth, GA, USA, 30096

Work Model: Onsite

Shift: 7.00 AM - 5.00 PM

Employment Type: Temp to Hire

Estimated Duration (In months): 8

Min Hourly Rate ($): 20.00

Max Hourly Rate ($): 22.00

Must Have Skills/Attributes: Accounts Payable, Call Center, Collections, Customer Service, PeopleSoft

Job Description

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements. **

The client is seeking a qualified Customer Relations Specialist Collections AR to assist in initiating outgoing calls to customers and receiving and responding to collection-related customer telephone and email inquiries as support for Solutions Center call volume.

Required Education:

High School graduate or higher

Required Abilities:

2+ years experience in a collection environment

Excellent communication and relationship building skills

Customer service focused

Ability to focus on a high-volume, high-pressure environment

Strong conflict resolution skills and negotiation skills

Strong working knowledge of Peoplesoft

Ability to manage multiple tasks concurrently

Strong organizational and follow up skills

Results driven; self-motivated

The Customer Relations Specialist Responsibilities:

Make outbound collection calls to customers with a pre-defined list of accounts

Determine the reasons for a customers past due balance and make arrangements for payment based on established collection policies

Respond to incoming calls and emails from customers and answers questions relating to their past due accounts

Identify accounts that are uncollectible and transfer those accounts to our Legal department for further action

Identify accounts that may be candidates for year-end bad debt write-off

Provide invoice and statement copies as needed

Initiate and respond to Service Now tickets for more detailed customer requests

Additional tasks as determined

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

by Jobble



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