Branch Manager

Branch Manager All Locations Locations: NYC, Hudson Valley, Long Island, Fairfield County Connecticut Reports to: VP of Operations Pay: $80,000 - $100,000 annual DOE and Location Position Overview The Branch Manager is responsible for leading all aspects of Sales and Services for their assigned location. The Branch Manager is accountable for all facets of the operation to include team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development. Organizational Relationships: The Branch Manager reports to the Vice President, Operations. Reporting to the Branch Manager are Field Supervisors and through them, Pest Control Technicians. Duties/Responsibilities: Managing branch P&L monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved. Manage branch for achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover and technician accident rate. Directly managing the branch field supervisors, and through them, the field technicians. Oversees Service operations along with the Field Supervisor. Recruit, interview, hire and train branch staff. Monitoring regulatory compliance, quality control standards and ensure safety. Partner with sales staff on sales plans and forecasts associated with their branch. Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives. Lead, motivate and manage team members to deliver exceptional service for our customers. Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction. Responsible for the employee performance review process to include evaluation of staff performance. Makes recommendations and administers corrective actions consistent with company policy. Prepare and conduct team meetings. Occasional travel to other branches and corporate office Locations. Experience, Education, and Skills Required: Education: Bachelor's degree in business administration, or a related field required. Experience: 5 + years' experience managing a portfolio of business with Profit & loss ownership and experience leading a team. Background in in Pest Control, Termite, and/or Wildlife control a plus. Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.) PestPac experience a plus. Good problem-solving, critical thinking and decision-making skills. Exceptional organization, time management and multitasking abilities. Keen attention to detail. Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills. Why work for JP McHale Pest Management? We offer: Health Benefits Medical, dental and vision coverage Company-paid life insurance Company-paid short-term disability Optional supplemental benefits Enrollment eligibility begins first of the month following date of hire Financial Assurance 401(k) plan with company match Weekly pay Convenient direct paycheck deposit Team Member reward and recognition program And More Eight (8) paid holidays Paid Time Off Team Member referral bonuses Opportunities to participate in community events At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions Equal Opportunity Employer M/F/V/D. We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.