Consumer Lending Service Advisor
4 weeks ago
Training for 2 week shift: 8:00am-4:30pm
The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Duties and Responsibilities:
•Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
•Answer and manage incoming calls
•Ability to memorize, recall, or research answers quickly
•Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
•Ability to learn and follow all customer service procedures and policies
•Strive to meet and go above personal and team targets, goals, and quotas
•Aim for customer resolution
•Record, organize and file customer interactions and profile/account changes
Hours and Work Schedule
Hours per Week: 40 hours
Work Schedule: Mid Afternoon start time
Must work 1 weekend day
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