Analyst - IT Project Analyst

1 week ago


Gwynn Oak, United States Quadrant Full time

Job ID: 24-03587

IT Project Analyst

Woodlawn, MD - Hybrid

MUST:

Must be able to obtain and maintain a US Public Trust clearance.

Experienced IT Project manager or analyst

4+ years' experience supporting special IT projects and managing their end-to-end lifecycle

3+ years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software

3+ years' experience testing both hardware and software, ensuring that systems are functioning properly

3+ years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users

Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment

Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently

Excellent teamwork and interpersonal skills

Ability to support multiple projects at the same time, each with their own unique set of requirements and needs

Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations

Ability to write technical documentation and plain language documentation dependent on audience

Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)

Understanding of UX and user research methodologies preferred

Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii) preferred

Support and troubleshooting of mobile devices (Android, iOS) preferred

Understanding of 508 and accessibility compliance preferred

Previous work experience in federal government preferred

Understanding of agile framework and full life-cycle software development methodologies preferred

CompTIA, Project management certifications (PMP, CAPM, PMI) highly preferred

Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience

DUTIES:

Support and track project requirements of research efforts across the UX team to ensure the delivery of end results

Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals

Maintain IT and internal process documentation for disbursement and use across UX team

Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities

Support ad hoc special projects relating to internal UX team needs

Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base

Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner

Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use

Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions

Learn customer-specific policies and processes

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.


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