Field Engineer

3 weeks ago

Orlando, United States Sharp Business Systems France Full time

As part of the UK Solutions Team, this position will provide pro-active and re-active support to internal and external customers. This is a field-based role, covering UK and Ireland and the role is a hands-on role, offering Service and Installation support at customer sites, as and when required. This role will also see you supporting pre and post sales activity, to help drive SNDS sales in a variety of solution and application areas. Key Responsibilities, include but not limited to: Post Sales and Support: · Provide readily available telephone support to answer technical questions and assist internal and external customers with fault finding. · Support service processes as needed, including RMA and Warranty cases. · Undertake planned maintenance visits, for dvLED Service Contracts. · Perform on-site and off-site repair / maintenance of clients display systems. · Prepare monthly / quarterly Service Reports, for service Contract Customers. · Liaise with Engineering, Quality and Service Department in Munich, for the full and timely resolution of quality, product, and / or service issues. · Working alongside the sales team to understand the needs of the customers, capturing, and defining the requirements and presenting solutions. · Providing excellent through life 3rd line support in support of our Operations team to ensure high customer satisfaction. · Able to show excellent customer support skills with the ability to interact with customers both on the phone and in meetings. · Assist with customer demonstrations externally and at the Sharp/NEC office locations. Admin & Reporting: · As required use company CRM tool. · Support service processes as needed. · Provide regular information on projects to support company forecast. · Liaise with Engineering, Quality and Service Department in Munich. Candidate Profile: · Minimum of 3 years recent experience in a similar role. Within an AV environment is a must, within display solutions is desirable. · Ability to communicate technical and non-technical information clearly. · Able to Travel at least 50% of the working week, to meet on-site requirements of this role. Some travel, outside of the UK, may be required during the business year. · A problem solver, able to work on own initiative when required. · Good communication and presentation skills for middle to senior level client contacts. · Sufficient technical competence from an AV and or networking sales environment. · Experience of working with videowall technologies, including dvLED technologies. · Experience of working with Novastar processing equipment, and other similar brands, such as Brompton is desirable. · An understanding of electrical and wiring circuits, desirable. · Experience working with UC/VC Systems and centralised control systems, desirable.

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