IT Support Specialist

**IT Support Specialist posted 3 hours ago**
**JOB TYPE:** Full-time, Contract

**LOCATION:** Johnston, Iowa

**JOB SUMMARY FOR IT Support Specialist:**
* Support hours fall between the hours of 7am

6pm, Monday - Friday.
* Candidate must be available to work any 8hr shift within the 7am-6pm support window.
* Please note, rotations occur monthly.
* Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on the job training & mentoring with an experienced technician
* Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)
**RESPONSIBILITIES FOR IT Support Specialist:**
* Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
* Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
* Distributes additional product/service/policy information to customers dealers and company personnel.
* Develops common solutions to problems with team members to maintain required service levels.
* Maintains the accuracy and availability of customer related information on-line.
* Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact.
* Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
* The Enterprise Contact Center team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
* Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
**JOB EXPERIENCE FOR IT Support Specialist:**
* 6+ months experience with customer service / support experience.
* High comfort level and experience with consumer software applications.
**SKILL REQUIREMENTS FOR IT Support Specialist:**
* Skills in interpersonal communications, negotiation, and conflict resolution.
* Ability to work support hours and occasional holidays to support the business.
* Strong computer and troubleshooting skills.
We started Epitec with a single focus, Placing People First. Knowing every good endeavor begins with listening and understanding, weve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.
Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.
Epitec represents the worlds top companies and works to fill their open jobs with the worlds best talent. Thats led to Epitec servicing an impressive list of Fortune 100 companies. Weve also won many awards, including twelve 101 Best & Brightest awards, four MMSDC A.C.E. Awards, multiple Crains awards and multiple Corp magazine diversity awards. And thats just the beginning, as we work to innovate the way the world thinks about employment.
2022 Epitec Inc

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