Distribution Operations and Third Party Reservations Specialist

2 weeks ago

Las Vegas, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our clients.

THE PAY:

  • The starting rate is $19/hour.

THE JOB:

The Distribution Operations and Third Party Reservations Specialist ensures the accuracy of rates, restrictions, inventory, policies and reservations in all MGM systems. The Distribution Specialist also serves as a liaison with Third Party Partners and our guests to respond to inquiries and resolve reservation and billing issues. All duties are to be performed in accordance with departmental and MGMRI policies and procedures.

WHAT YOU WILL DO:

  • Maintains departmental standards and current knowledge of MGM Resorts International properties, policies, rate structure, and room types to ensure accuracy of rates, restrictions, inventory, and policies in all MGM systems.

  • Maintains corporate email inbox and responds to all guest and Third Party inquiries.

  • Utilizes Third Party channel management tools and systems to troubleshoot and resolve reservation and billing inquiries and challenges, communicating issues to management as required.

  • Maintains full knowledge of Third Party reservations sites, systems and tools to identify and research rate and/or policy discrepancies as well as ensure rates are in parity on all booking channels.

  • Collaborate and assist with departmental special and ad hoc projects, which may include but are not limited to data collection, maintenance & optimization of daily files, documentation, timing tests, etc.

  • Responsible for inputting manual reservations into the MGM central reservation system.

  • Performs day to day duties including but not limited to; rate, restriction and policy changes, reservation updates and revenue collection, travel agent commission processing research, third party reservation management, and building and maintaining corporate and property specific promotions for all booking channels.

WHAT YOU WILL NEED:

  • A High School Diploma or GED.

  • At least two (2) years of prior relevant experience.

WHAT WILL MAKE YOU STAND OUT:

  • Experience in roles related to reservations, front desk operations, revenue management, or guest service.

  • Previous experience in working with the following systems: HBSI, Derbysoft, Opera PMS and ORS, Onyx, and OTA.

  • Knowledge and experience in Microsoft Office, Outlook, and typing speed of at least 45 WPM.

THE PERKS & BENEFITS:

  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

  • Enhanced healthcare coverage, robust financial benefits, and generous time-off perks.

  • Enjoy the flexibility of remote work from the comfort of your own home in Las Vegas, NV.

Are you ready to JOIN THE SHOW? Apply today

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