See more Collapse

Customer Service Consultant

1 month ago

Appleton, United States First Supply Full time

Overview:

First Supply is seeking an exceptional Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues?

As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general plumbing and/or HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement.

If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY

Responsibilities:
  • Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
  • Quickly and effectively find creative ways to meet customers needs
  • Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
  • Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLCs profit objectives
  • Recommend products and provide service to customers, based on customers specific needs
  • Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
  • Meet customers to demonstrate and explain features of products; and instruct customers in use of products
  • Prepare and present quotations to meet customer needs
  • Accurately enter customer sales orders onto the business system
  • Ensure product orders are shipped in a timeframe to meet customers needs
  • Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
  • Identify and develop profitable new sales opportunities
  • Contact or visit potential customers to evaluate their needs, and promote the sale of products and services
  • Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems
  • Identify trends in customer satisfaction or dissatisfaction and make recommendations
  • Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products
  • Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed
  • Attend sales and product review meetings
  • Attend training programs as required
  • Keep records as required
  • Other duties as assigned by the General or Department Manager
Qualifications:
  • Three years of related experience or equivalent training in trade fields
  • Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC)
  • Computer knowledge and skills with the ability to learn First Supply LLCs business system
  • Ability to assess customer needs and provide customer satisfaction
  • Ability to communicate information and ideas effectively with customers by telephone and in person
  • Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved
  • Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment.
  • Ability to read, speak, understand, and write English.
  • Ability to add, subtract, multiply and divide all units of measure.
  • Attendance on a regular and consistent basis.

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more

About First Supply

First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.

First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We have other current jobs related to this field that you can find below

  • Customer Service

    3 weeks ago

    Appleton, United States Oxygen Service Company Full time

    Company: Oxygen Service Company Location: Appleton, Wi Position: Customer Service Purpose of the Position: The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers,...

  • Customer Service

    4 weeks ago

    Appleton, United States Oxygen Service Company Full time

    Company: Oxygen Service Company Location: Appleton, Wi Position: Customer Service Purpose of the Position: The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers,...

  • Customer Service

    1 month ago

    Appleton, United States Oxygen Service Company Full time

    Company: Oxygen Service Company Location: Appleton, Wi Position: Customer Service Purpose of the Position: The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers,...

  • Residential Energy Services Consultant

    2 weeks ago

    Appleton, United States WEC Energy Group Full time

    WEC Business Services LLC We Energies, a subsidiary of WEC Energy Group, is seeking a Residential Energy Services Consultant in our Appleton, Wisconsin location. Job Summary As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers including service...

  • Customer Service

    4 weeks ago

    Appleton, United States MRA Recruiting Services Full time

    Job DescriptionJob DescriptionCompany: Oxygen Service CompanyLocation: Appleton, WIPosition: Customer ServicePurpose of the Position: The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow...

  • Customer Service

    2 weeks ago

    Appleton, Wisconsin, United States CMD CORPORATION Full time

    Job DescriptionJob DescriptionCollaborate for Excellence Make a Difference Drive Customer SuccessPosition: Customer Service and Parts Sales CoordinatorOur Purpose: Making It Better Together... We believe in building lifelong partnerships, providing high performing equipment, and value-added solutions. We empower and trust our employees to take initiative and...

  • Automotive Sales Consultant

    3 weeks ago

    Appleton, United States Kolosso Toyota Full time

    **About the Dealership** At KOLOSSO TOYOTA, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Kolosso Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value...

  • Automotive Sales Consultant

    2 weeks ago

    Appleton, Wisconsin, United States Kolosso Toyota Full time

    About KOLOSSO TOYOTA:At KOLOSSO TOYOTA, our goal is to create lifelong customers. We believe that happy employees lead to satisfied customers, and we value individuals who are dedicated and motivated. Each team member at Kolosso Toyota plays a crucial role in our success. We are committed to providing the same high-quality service and value that our...

  • Customer Service Manager

    3 weeks ago

    Appleton, United States Van Vreede's Full time

    Customer Service Manager position handles the majority of post sale customer issues for our Appleton & Oshkosh locations. This position is in contact with customers on a daily basis; representing the company in a professional manner, providing outstanding customer service is of extreme importance. All activities must be carried out in a professional...

  • Cannabinoid Consultant

    2 weeks ago

    Appleton, United States Happy Trails Medicinals Full time

    Teammates are primarily responsible for providing a range of industrial cannabis consultations in store, over the phone and online. A successful person in this role is out-going, human, resourceful, organized and kind. The goal is to manage our store in ways that boost revenues and develop the business. **Essential Duties & Responsibilities**: Organizing...

  • Customer Service

    4 weeks ago

    Appleton, United States John Birch Society Full time

    Please check out these self-help options to see if the answer you need is already available: Click here to read the most common questions and answers about JBS. Membership Frequently Asked Questions. Donation Questions and Answers Download an Employment Application If you arent finding the answers youre looking for, contact our Customer Service team. Please...

  • Cashier/customer Service

    3 weeks ago

    Appleton, United States JL Packaging Corporation Full time

    Job Overview: We are seeking a dedicated Customer Service Associate / Cashier to join our team. As a Customer Service Associate / Cashier, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience. **Duties**: - Greet customers in a friendly and professional manner - Process customer...

  • Customer Service Rep

    4 weeks ago

    Appleton, United States Nekoosa Coated Products Full time

    Job DescriptionJob DescriptionEmployee Mission - Customer Service Representative The Customer Service Representative is responsible for providing unsurpassed value and support to our customers. This role will be working within a team environment to successfully achieve high service expectations and deliver our commitment to provide professional and prompt...

  • Customer Service Clerk

    2 weeks ago

    Appleton, Wisconsin, United States Schwarz Partners Full time

    **Customer Service Clerk** Appleton, WI, USA ? Combined Locks, WI, USA Req #229 Friday, January 21, 2022 Integrity Fiber Supply , a subsidiary of Schwarz Partners, is currently seeking a Customer Service Clerk to support our Combined Locks/Appleton office. The Customer Service Clerk is onsite at a large IFS customer mill location. This person will be one of...

  • Customer Service Clerk

    4 weeks ago

    Appleton, United States Schwarz Partners Full time

    **Customer Service Clerk** Appleton, WI, USA ? Combined Locks, WI, USA Req #229 Friday, January 21, 2022 Integrity Fiber Supply , a subsidiary of Schwarz Partners, is currently seeking a Customer Service Clerk to support our Combined Locks/Appleton office. The Customer Service Clerk is onsite at a large IFS customer mill location. This person will be one of...

  • Customer - Food Service

    2 months ago

    Appleton, United States Kwik Trip, Inc. Full time

    Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/ Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities. Requirements: - Food, Customer, Service, Retail

  • Customer - Food Service

    2 weeks ago

    Appleton, Wisconsin, United States Kwik Trip, Inc. Full time

    Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/ Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities.Requirements: Food, Customer, Service, Retail

  • Customer Service Representative

    4 weeks ago

    Appleton, United States Voith Hydro Inc Full time

    **Customer Service Representative** **Location:** Appleton, Wisconsin, USA **About the Voith Group** The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company...

  • Customer Service Representative

    4 weeks ago

    Appleton, United States Pick n save Full time

    Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment. - Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business. - Greet customers in a genuine and friendly manner throughout the store and assist...

  • Customer Service Representative

    3 weeks ago

    Appleton, United States Allstate Insurance Agency - Brett Beaulieu Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryFlexible schedulePaid time offTraining & development Are you looking for a meaningful career in a local business that has national brand support people recognize and trust?As an Insurance Professional, you will help grow a local Allstate agency by engaging...