Customer Service Rep

2 weeks ago


Overland Park, United States iFLY World Full time

** Customer Service Rep**

**Job Category****:** Operations **Requisition Number****:** CUSTO003005 Showing 1 location **Job Details**

**Description**

CSR Day-to-Day:

Safety requirements

Sales Actively listen to guests to recommend and sell experiences that improve their time at iFLY

Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner

Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through

Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule

Ability to:

Stand for about 8 hours a day while working on a point-of-sale system

What We are Looking For:

Must be 18 years of age or older

Weekend availability is required

High school diploma or equivalent (required)

Exceptional sales skills

Exceptional customer-service skills

Confidence in phone and face-to-face communication

Ability to resolve conflicts, to multi-task, and to understand customer needs

Friendly, upbeat, compassionate, and personable attitude

Integrity, punctuality, and professional appearance

Ability to work well within a team maintaining positive relationships

Basic computer skills

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Team Player****:** Works well as a member of a group

**Innovative****:** Consistently introduces new ideas and demonstrates original thinking

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**Preferred**

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

**2 years:** Customer Service

**Licenses & Certifications**



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