FT Customer Service Leader

3 weeks ago

Nashville, United States Food Lion Full time
Address: USA-GA-Nashville-207 McPherson Street
Store Code: Store 02807 Front End (7237135)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 393212_external_USA-GA-Nashville

  • FT Customer Service Leader

    3 weeks ago

    Nashville, United States Food Lion Full time

    Address: USA-GA-Nashville-207 McPherson Street Store Code: Store 02807 Front End (7237135) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • FT Customer Service Leader

    2 weeks ago

    Nashville, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 393212_external_USA-GA-Nashville Address: USA-GA-Nashville-207 McPherson Street Store Code: Store 02807 Front End (7237135) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Leader

    2 weeks ago

    Nashville, Tennessee, United States 7-Eleven Full time

    About 7-Eleven 7-Eleven is committed to providing exceptional customer service and convenience to our valued guests. We strive to create a positive and welcoming environment where every interaction leaves a lasting impression. Responsibilities Provide outstanding customer service by greeting each guest with a friendly demeanor, offering assistance, and...

  • Brand Leader

    1 month ago

    Nashville, United States AllSaints Full time

    Brand Leader (Store Manager) - FT - Nashville Nashville, Tennessee, United States THE ALLSAINTS TEAMAt AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.We're a global brand made up of a very diverse mix of talented...

  • Customer Service Representative

    3 days ago

    Nashville, Tennessee, United States Pilot Freight Service Full time

    Job Summary:The Customer Service Representative is responsible for providing exceptional customer service to our clients. They will be the primary point of contact for customer inquiries, resolving issues and providing solutions in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and in-personResolve...

  • Brand Leader

    2 weeks ago

    Nashville, TN, United States AllSaints Full time

    Brand Leader - FT - Nashville Nashville, Tennessee, United States We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. As our brand leader in store, you're responsible for leading,...

  • Customer Service Operations Leader

    2 weeks ago

    Nashville, Tennessee, United States Metropolis Full time

    Job OverviewPosition: Customer Service Operations Supervisor (On-Site)About the CompanyMetropolis is at the forefront of artificial intelligence, utilizing cutting-edge computer vision technology to create seamless, checkout-free experiences in everyday life. Our mission is to transform parking solutions, allowing consumers to effortlessly navigate their...

  • PT Customer Service Leader

    3 months ago

    Nashville, United States Food Lion Full time

    Address: USA-TN-Nashville-3636 Bell Rd Store Code: Store 01617 Front End (7227611) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...

  • PT Customer Service Leader

    2 weeks ago

    Nashville, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 367027_external_USA-TN-Nashville Address: USA-TN-Nashville-3636 Bell Rd Store Code: Store 01617 Front End (7227611) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Customer Service Specialist

    1 week ago

    Nashville, Tennessee, United States Terry's Service Center Full time

    Terry's Service Center is seeking a dedicated and enthusiastic Customer Service Representative to join our team. We are a well-established, family-owned automotive repair shop committed to providing exceptional service and building lasting relationships with our customers. As the front line of our customer experience, you will play a vital role in ensuring...

  • Customer Service 1

    3 months ago

    Nashville, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO03544 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service Agent** for our **La Vergne, TN location.** **JOB SUMMARY:** The Customer Service 1 is responsible for answering incoming calls and...

  • Customer Service Operations Leader

    1 week ago

    Nashville, Tennessee, United States Metropolis Full time

    Job OverviewPosition: Call Center Supervisor (On-Site)About UsMetropolis is at the forefront of artificial intelligence, utilizing cutting-edge computer vision technology to create seamless, checkout-free experiences in everyday life. Our mission is to transform parking solutions, allowing consumers to effortlessly navigate their journeys. We aspire to...

  • Customer Service Representative

    3 weeks ago

    Nashville, United States Terry's Service Center Full time

    We have a Customer Service Representative position open for the right person. We are a well-established, family-owned Automotive Repair Shop in west Nashville and we are now interviewing quality individuals to join our successful team. This position requires someone that understands the importance of strong relationships with their customers and co-workers....

  • Customer Service Operations Leader

    1 week ago

    Nashville, Tennessee, United States Metropolis Full time

    Job OverviewPosition: Call Center Supervisor (On-Site)About the CompanyMetropolis is at the forefront of artificial intelligence, leveraging cutting-edge computer vision technology to create seamless, checkout-free experiences in everyday life. Our mission is to transform parking and other daily transactions, allowing consumers to effortlessly 'drive in and...

  • Brand Leader

    2 weeks ago

    Nashville, United States ALLSAINTS Full time

    Brand Leader (Store Manager) - FT - Nashville Nashville, Tennessee, United States THE ALLSAINTS TEAM At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you. We're a global brand made up of a very diverse...

  • Sales and Service Leader

    2 months ago

    Nashville, United States Sephora Full time

    Job ID: 247316 Store Name/ Number: TN-Opry Mills (1380) Address: 302 Opry Mills Drive, Nashville, TN 37214, United States (US) Hourly/ Salaried: Hourly (Non-Exempt) Full Time/ Part Time: Full Time Position Type: Regular Sales and Service Leader As ou Leader, Sales, Service, Beauty Advisor, Customer Experience, Operations, Retail

  • Customer Service Representative

    3 months ago

    Nashville, United States Avis Budget Group Full time

    $16.00/HourShift Premium may ApplyImmediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bo red , join our driven high-energy Avis Budget Group enterprise . What Y ou'll D o: This is an outdoor combination role, where you will assist customers in...

  • Customer Service Representative

    2 weeks ago

    Nashville, United States Avis Budget Group Full time

    $16.00/HourShift Premium may ApplyImmediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bo red , join our driven high-energy Avis Budget Group enterprise . What Y ou'll D o: This is an outdoor combination role, where you will assist customers in...

  • Customer Service Representative

    2 weeks ago

    Nashville, United States Avis Budget Group Full time

    $16.00/HourShift Premium may ApplyImmediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bo red , join our driven high-energy Avis Budget Group enterprise . What Y ou'll D o: This is an outdoor combination role, where you will assist customers in...

  • Brand Leader

    2 weeks ago

    Nashville, TN, United States AllSaints Full time

    Brand Leader - FT - Nashville Nashville, Tennessee, United States THE ALLSAINTS TEAM At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you. We're a global brand made up of a very diverse mix of talented people in a huge variety of...