Customer Success Associate

4 weeks ago


Shirley, United States Little Leaf Farms Full time

The customer success representative is primarily focused on communicating with customers and entering sales orders into LLF's internal system.

DUTIES AND RESPONSIBILITIES:

  • Receive orders from customers and process them into Little Leaf Farm's Netsuite ERP
  • Communicate with buyers and customer fulfillment teams to ensure successful order execution.
  • Assist Little Leaf Farms AR team in the customer invoicing process.
  • Work with customer fulfillment teams to correct any discrepancies among sales orders.
  • Assist in other daily sales operations roles such as samples, data entry, and logistics.
  • Communicate sales order passings to relevant customers
  • Always work to streamline and improve daily order fulfillment processes.
Requirements
  • Associate degree in business administration, supply chain management or a related field, or equivalent combination of education, training and/or experience.
PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:
  • Bachelor's degree in business administration, supply chain management or a related field.
  • 5-10 years' experience in customer service. Ideally in produce
  • Ability to work independently, handle multiple tasks and problem solve effectively.
  • Excellent verbal and written skills.
  • Strong computer skills in Microsoft® Office Suite (Access, Excel, Outlook, PowerPoint, Publisher, Word).
  • Strong detail-oriented and resourceful mindset.


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