Client Care Coordinator
3 weeks ago
Essential Duties and Responsibilities:Attends to client needs in the office.Works closely with the Scheduling Coordinator to ensure appointments are scheduled accordingly.Schedules client appointments and sends client appointment reminders.Manages client intakes. Admits clients into the program utilizing the client database.Meets with clients in one-on-one assessment sessions.Provides material assistance to clients, following Birth line/Lifeline policies and procedures.Completes client follow up contacts in a timely manner.Maintains orderly client records, including using the client database.Provides general administrative and receptionist support, including greeting clients, preparing intakes, and responding to phone and email inquires.Works with other staff to complete all office opening and closing tasks.Works seamlessly with other staff in the office to maintain a well-functioning office environment.Maintains data for parenting classes and other similar projects.Assists with computer data entry, as needed.Submits monthly documentation to Program Director (or other designated staff) for facility and supplies and/or client data.Works seamlessly with other staff in the office to maintain a well-functioning office environment.Maintains data for parenting classes and other similar projects.Assist with computer data entry and other data logs, as needed.Submits monthly documentation to Program Director (or other designated staff) for facility and supplies and/or client data, as directed.Keeps Program Director (or other designated staff) informed of office issues.Work with other office staff to maintain office first aid kit, equipment, and environment.Travels to and works at other Birthline/Lifeline centers and mobile units, when requested, to fill staffing needs.Attends agency meetings/staff development programs, as required.Attends training sessions, as determined by needs outlined in annual evaluation.Supports the social teachings of the Catholic Church.Supports program fundraising efforts in planning and attendance.Performs other duties as assigned.Resolves problems with some supervision and implements solutions.Consults supervisor when unusual problems arise.Qualifications: Associate degree in related field and/or experience in an office environment and with client interactionBilingual Preferred (English and Spanish and/or Creole) Experience in and/or commitment to pro-life workKnowledge of eKyros client database system preferred.Strong computer skills and ability to learn new systems.Proficient in Microsoft Office programs, Email, and Internet usageExcellent communication skills, both verbal and writtenStrong clerical and organizational skillsMaintains confidentiality of sensitive informationAbility to forge mutually respectful partnerships with supervisor, coworkers, and clients with an understanding and sensitivity to cultural difference. This sensitivity includes, but is not limited to, characteristics of specific cultural and ethnic groups, religious, and various socio-economic groupsMust be collaborative with the ability to multi-task in a fast-paced environment.Organized, self-starting, punctual, honest, and courteous.Flexible and willing to help as needed.Ability to adjust and perform in a versatile work environment.Knowledge and support of Catholic Social TeachingFlorida driver's license and excellent driving recordExhibits professional telephone manners, people skills, confidentiality.Ability to work effectively with Diocesan employees, pastors, departments heads, representatives of other agencies and the public.Ability to multi-task, work independently and make responsible judgment calls.Ability to respect confidentiality and consistently exercise discretion and good business judgment.Ability to work irregular hours.
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