Clinical Triage Specialist

3 weeks ago

Upland, United States US Derm Support Roles Full time
Overview

The clinic triage specialist is the point of contact for Forefront Dermatology, a leading dermatology practice located in Upland, CA. We are actively seeking a skilled Clinical Triage Specialist with expertise in dermatology, biologics, and front and back office experience to join our dynamic team. In this role, you will be instrumental in providing exceptional patient care by efficiently triaging incoming clinical inquiries, conducting thorough assessments, and coordinating appropriate care pathways. This position offers an exciting opportunity to work in a fast-paced and collaborative environment, contributing to the delivery of high-quality dermatological services. If you possess a strong background in dermatology, biologics, and front and back office operations, and are passionate about making a difference in patient outcomes, we encourage you to apply today. Join us in providing top-tier dermatological care while utilizing your expertise in a rewarding and fulfilling role patients and supporting medical professionals to address and coordinate ongoing medical care for patients.

Dermatology and Biologics experience Required

Front and back office experience highly preferred

Responsibilities

Triage and document all incoming clinical phone calls including patient calls for emergencies or questions involving their care and pharmacy calls, medication clarifications, drug interactions to support quality patient care. Communicate information on behalf of physicians, physician assistants and nurse practitioners to patients as directed. Document messages in patient chart as needed Manage new, renewal, and/or refill prescriptions for patients via EMR system and checking all prior disbursement to patient Adherence to compliance and completion of compliance training. Performs other related duties as assigned.
Qualifications

Education

1.Must have high school diploma or general education degree (GED)

2.3 years related clinical or complex scheduling experience preferably in Dermatology or a similar specialty.

3.Certified MA preferred

Knowledge, Skills and Abilities

1.Must be detail oriented.

2.Must have excellent communication skills and the ability to communicate effectively orally and in writing.

3.Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.

4.Must possess excellent leadership, organizational, and computer skills.

5.Ability to work effectively and cooperatively with staff, board, clients, and the public.

6.Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

7.Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.

8.Ability to maintain confidentiality of information.

Physical Demands

1.Ability to communicate in an active multi-office environment.

2.Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, copier).

3.Ability to communicate via telephone.

4.Ability to sit for large portions of a workday.

Pay: $21-24 // Hr. Dependant on Experience

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