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Fraud Support Associate I
2 months ago
Fraud Support Associate I (Hybrid) page is loaded
Fraud Support Associate I (Hybrid)
Apply
remote type
Hybrid Position
locations
Amherst, NY
time type
Full time
posted on
Posted Yesterday
job requisition id
R60252
Location: Buffalo, NY. This position is hybrid with 2 days per week onsite.
Hours:
Must have open availability to work 8 hour shifts 5 days per week between the hours of 6:00am - 9:00pm INCLUDING weekends.
Training:
Full-time paid training is for several weeks. Monday - Friday 8:00am - 4:30pm.
**Shift bids are available after the training period is completed as well as an opportunity to receive overtime.
**Shift differential is paid for all days scheduled to end after 8:15 PM.
Why M&T?
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
About the Role
Our agents serve as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events related to Digital and Card exclusions and denied transactions. We also respond to requests from Internal departments for information required regarding investigations or disputes. We work to mitigate fraud loss and assist our client base through critical decision making.
What We Offer
Paid training Monday - Friday 8am - 4:30pm for several weeks
Overtime and Shift Differential
Paid Time Off
Health Care Benefits
Retirement Savings Plan
Tuition Reimbursement
Professional Development
What you’ll do?
Identify and/or address customer needs to incoming questions regarding Digital and Card exclusions.
Research and resolve customer issues related to web banking and Card transactions in a timely and accurate manner. Including but not exclusive making decisions regarding the placement of exclusions by researching the current activity and analyzing the normal pattern of activity to mitigate potential losses
Escalate and ensure resolution of complex problems as appropriate.
Change user credentials and reissue cards as necessary when fraud is suspected
Place exclusions for Digital and Card access to allow authorized transactions to properly process.
Research and respond to inquiries for additional information from Internal Departments regrading ongoing investigations.May be responsible for providing detailed client information to Investigators as well as making outbound calls to obtain needed. information.
Responsible for customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal andexternal audit points together with any issues raised by external regulators as applicable.
Education and Experience Required:
Associates degree, OR in lieu of a degree, a combined minimum of 2 years’ higher education and/or related work experience.
Proficient in the use of personal computers, including work processing, spreadsheet, presentations and industry-specific software.
Experience communicating effectively with all levels of personnel.
Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously.
Displayed ability to work with minimal supervision.
Ability to work holidays and be flexible in terms of work scheduling.
Education and Experience Preferred:
Minimum of 1 year of customer service related fraud experience.
Experience working with Contact Center systems.
Experience working in a fast-paced environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Amherst, New York, United States of America
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Fraud Detection Analyst (Hybrid) - 3PMto 11:30PM
remote type
Hybrid Position
locations
Amherst, NY
time type
Full time
posted on
Posted 8 Days Ago
At M&T Bank, we make a difference in people’s lives . For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers.
Our talent and culture set us apart.
Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members.
At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report
to learn how it feels to be one of our 17,000+ employees.
We are constantly renewing.
Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences.
We support our employees every step of the way.
Competitive compensation
Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance
Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO
401(k) match at 5% with options for Roth and discretionary employer contributions
A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more
Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts
We need you.
Are you ready to join us? Apply today to start the journey.
If you are unable to apply through this site due to technical issues or are in need of an accommodation to apply, please contact us at
careersitesupport@mtb.com
for assistance.
M&T Bank Corporation is an Equal
Opportunity/Affirmative
Action Employer, including disabilities and veterans.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.
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