Emergency Roadside Tow Operator

4 weeks ago

Martinez, United States AAA Northern California, Nevada & Utah Careers Full time

JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period Benefits Medical, Dental, Vision, wellness program and more Paid Holidays Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities Collaborative Environment AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program . Summary Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Essential Functions Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.) On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving Leverages sales skills for offering products and services from AAA to member during service interaction Utilizing on-board computer, radio communications, and mapping systems Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.) Knowledge/Skills/Abilities Clear and proficient verbal and written communication even under pressure Common knowledge of vehicle components and the common reasons for vehicle failure Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately Ability to drive a manual/automatic shift vehicle Education & Experience/Licenses & Certification/ Requirements Must possess a valid drivers license with a safe driving record Two (2) years of experience in a customer contact role Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training Vocational technical automotive training/certification or equivalent experience- Preferred ASE (Automotive Service Excellence) Certification- Preferred Work Environment/Physical Requirements Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. ERS - Starting rates vary by region. Ranges start from $20.00 up to 24.50 hourly with potential to make up to an additional $1,300 per month with quality and productivity incentives.

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