Sr Claims Analyst

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible

JOB SUMMARY

Scope/Responsibilities: Experienced professional in career path; work assignments are broad, vary, and require independent judgment, exercise of discretion, and creativity to complete.
• Individual Uses advanced reasoning skills to analyze, monitor, and manage the various projects and duties requested of the department.
• Utilize broad base knowledge in multiple functional areas including Government claims as well as FHA/VA to solve problems and improve processes.
• Ongoing Procedure and job aide creation, submission and publishing to align with change of law and insurer guideline requirements.
• Serve as a lead in inventory management and reconciliation in Government Loss mitigation claims, FHA liquidation claims and VA liquidation claims
• Be main point of contact for oversight and responses to specific specialized claim for Government insurers
• Proven track record of working/managing multiple processes and reports (internal and external) for executive level presentations
• Addresses barriers and obstacles, implementing solutions to improve on the current/past state.
• Trusted to Independently manage time, priorities, and resources to achieve goals.
• Responsible for highest level of quality and quantity of work completed; recognized for consistently producing the highest quality work.
• Demonstrates Mr. Cooper values to external and internal customers, vendors, agencies, and investors.

ESSENTIAL JOB FUNCTIONS
• Training and oversight of Reconveyances, Native Advantage, Hawaiian Homeland and Government loans as a permanent role
• Financial reconciliation and adherence to Government investor/insurer guidelines to recover advances incurred throughout the loss mitigation and default processes by completing claims for various entities
• Manage pipeline and reporting for each individual entity and assigned responsibilities with emphasis on prioritization and adherence to timelines and ensuring that all claims are filed timely and accurately.
• Expert level knowledge and guidance regarding government insurer adherence to ensure all claims filed comply with appropriate applicable department guidelines for accuracy
• Review, analyze, and respond to internal and external audit inquiries and/or findings including those in the Government Claim space.
• Manage application of all claim funds received, follow-up and tracking of claim submissions for payment, reconciliation of claim payments and analysis of payment data to determine curtailment values and additional recovery opportunities.
• Analysis and root-cause of claim payment curtailments to investors and insurers utilizing guidelines, federal, state and local laws applicable to foreclosure, loss mitigation and bankruptcy servicing requirements
• Reconcile past claims filed to determine possible recoverability, report on identifiable recoverable losses & document steps to assist with loss recovery.
• Integrate specific servicing requirements regarding loss analysis processes.
• Responsible for keeping abreast of relevant changes to investor/insurer guidelines, industry standards, changes of law, and business partner expectations.
• Training and/or mentoring of more junior team members and offshore staff to provide support and coaching
• Serve as back-up, as needed, in the absence of immediate management and respond to senior management inquiries as needed
• Partner with Operations Reporting for reporting updates and logic changes
• Expected to identify, organize, and lead project-based work as needed (as approved by management), including reporting and updates to senior management
• All other duties as assigned, including special projects, as needed.

KNOWLEDGE, SKILLS, ABILITIES

• Leadership/Hierarchy:

o Operates effectively under limited supervision

o Effectively builds strong relationships across multiple business areas.

o Participates in and supports strategic initiatives.

o Provides training and quality control support to team members.

o Consistently challenges the status quo with new ideas.

• Level of Decision Making:

o Work requires the consistent exercise of discretion and independent judgment and decision-making authority on a variety of complex work assignments; demonstrates the ability to lead the work of others.

o Understands the business and uses information to make cost-effective decisions.

o Capable of making independent decisions using available information.

o Shows insight into the root causes of problems and generates a range of solutions and courses of action.

o May lead projects, both within and across other departments.
• Education & Professional Experience:

o Bachelor's degree and typically requires a minimum of 7 years of related professional-level work experience; or equivalent combination of education and related work experience

o Mortgage and Financial Services experience a plus.

o Government Claims, FHA/VA experience needed

• Individual/Customer Impact:

o Decisions and actions drive success of project, team, department, business line, and/or client.

o Scope of work frequently impacts and influences other business units and processes.

o Builds customer-centric solutions that go beyond customer expectations.

o Demonstrates a strong sense of ownership and commitment to achieving results.

o Demonstrate exceptional customer service and support skills with "can do" attitude.

• Communication:

o Possesses confident, articulate, and professional presentation skills.

o Consistently drafts written correspondence that accurately and concisely conveys messages.

• Technical Proficiency:

o Experienced navigation of VALERI, FHA Catalyst, Neighborhood Watch and Yardi P260

o Demonstrate advanced proficiency in all Microsoft applications and software necessary for job function.

o Capable of problem-solving using technical software or applications.

o Strong emphasis on data analytics

o Experienced and proficient in use of mortgage-specific software.

o Advanced Microsoft Excel capabilities:

§ Formulas, VLOOKUPs, Pivots

o Powerpoint Decks

o Access Databas

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:
022625

Job Category:
Servicing

Primary Location City:
Dallas

Primary Location Region:
Texas

Primary Location Postal Code:
75019

Primary Location Country:
United States of America

Additional Posting Location(s):
Home - Texas

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