Product Engineer
1 month ago
SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.
The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.
With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.
Job Purpose
As a Product Engineer on our Pre-Sales team you will collaborate with Sales Engineers to develop solutions that will drive innovation, enhance the product portfolio, and deliver customer-centric solutions that meet market demands and exceed customer expectations. By leveraging technical expertise, market insights, and vendor collaboration, the Product Engineer will play a pivotal role in driving business success and showcasing our company as a trusted partner in the industry. This role requires a forward thinking mindset, a deep understanding of industry dynamics, and a commitment to driving both product and customer growth.
Duties and Responsibilities
- Innovation and Differentiation: Lead the design and development of new products or enhancements to existing offerings, leveraging market research, customer feedback, and technological advancements to drive innovation and differentiation.
- Quality Assurance: Establish criteria which new products must meet and implement testing and validation processes to ensure product quality, reliability, and mitigating risks and enhancing customer satisfaction.
- Customer-Centric Solutions: Collaborate closely with Sales, Marketing, and Customer Support teams to understand customer needs, develop tailored solutions, and deliver exceptional value to our customers.
- Market Responsiveness: Stay abreast of industry trends, competitor offerings, and market dynamics to quickly adapt product designs and features, ensuring alignment with market demands and customer preferences.
- Vendor Networking: Stay involved in vendor relationships and work closely with those offering solutions which might enhance our portfolio. Create cost and benefit comparisons to determine profitability of offerings.
- Revenue Growth: Drive revenue growth by introducing new products, expanding product lines, and improving existing offerings, creating opportunities to attract new customers, upsell existing ones, and capture market share.
- Brand Reputation: Enhance our company's brand reputation and credibility in the market by consistently delivering innovative, high-quality products that exceed customer expectations.
- System Integration and Knowledge sharing: Provide documentation and key components of new products to promote a cohesive integration with internal teams from the sales cycle through operations.
- Product Development Lifecycle: Document the expected product lifecycle to promote a thorough understanding of the costs associated with a full deployment, including hardware, licensing, replacements and upgrades.
- Bachelor's degree in engineering, computer science, or a related field preferred.
- Proven experience in product management or engineering roles, preferably in the technology industry.
- Strong technical skills with expertise in network architecture, protocols, and technologies, including the ability to read and create technical diagrams and provide design recommendations. Proficient in use of Visio.
- Excellent communication, presentation, collaboration, and leadership skills with the ability to articulate complex technical concepts to a diverse audience.
- Ability to think strategically, prioritize tasks, and make data-driven decisions when managing multiple active projects.
- Experience working in Agile environments and managing cross-functional teams.
- Familiarity with networking, cybersecurity, and telecommunications concepts is a plus.
Excellent teamwork and interpersonal skills to build cross-functional relationships as well as external vendor and customer relationships. - Willingness to travel extensively and represent the company in customer-facing engagements.
- Productively work in a hybrid work environment which consists of 2 mandatory "all-in" days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
- Must be able to perform work in front of a dedicated workspace for extended periods of time
- Be able to sit for long periods of time without problem
- Extensive use of fingers and hands for typing
- Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time
Classification*: Salaried/Exempt
Position Type: Full-Time
Travel Requirements: 20-40% domestic travel by car and airplane
Direct Reports: None
Safety Sensitive: Not a Safety Sensitive Position
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.
Please contact Katie.Halstead@SageNet.com for any questions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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