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Logistics Specialist
4 weeks ago
Logistics Specialist The Logistics Specialist is responsible for executing customer vehicle relocation service orders and supporting business operations. This role involves managing customer order execution, facilitating communication through email and telephone with staff, independent contractors, and pickup/delivery contacts, and maintaining accurate data in CRM systems. Responsibilities: Manage execution of customer orders, ensuring timely coordination and scheduling of vehicle pickups and deliveries according to customer instructions. Ensure efficient execution of orders by linking multiple orders and overseeing additional services such as vehicle detailing, titling/registration, and vehicle storage placement. Communicate effectively through email, telephone, and CRM with staff, independent contractors, and pickup/delivery contacts, escalating issues to management as needed. Promptly update CRM activities and notes, maintaining accurate data after each communication, including uploading photos and scanned documents. Ensure compliance with company policies, procedures, and applicable DOT regulations and Federal, State, and Local laws. In the manager's absence, calculate and offer flat fees on orders by emailing bid sheets to all independent contractors. Manage storage facility operations, including tracking vehicle inventory and ensuring vehicles are prepared for customer delivery or further services. Conduct vehicle checks, noting any damage or issues, and take inventory of items left in vehicles. Move vehicles in and out of the lot, ensuring they are staged correctly for driver pickup. Maintain accurate vehicle inventory records and communicate any vehicle issues to headquarters for resolution. Essential Skills: Proficiency in CRM systems and strong customer support capabilities. Experience with dispatch, inbound and outbound calls. Minimum of 6 months of customer service experience; inventory experience is a plus. Strong Microsoft Office Excel, data entry, and CRM experience. Typing proficiency with a minimum score of 37 WPM. Strong written and verbal communication skills. Experience in logistics, scheduling, and coordination. Additional Skills & Qualifications: High School Diploma required. Advanced computer skills. Ability to multitask in a fast-paced office environment. Attention to detail and accuracy in managing concurrent projects. Professionalism, honesty, and a strong work ethic. Comfortable working on-site and communicating with independent contractors. Work Environment: This position is on-site in Springfield, VA. The work schedule is Monday through Friday, 8 AM to 5 PM. The work environment is fast-paced and requires effective communication with independent contractors to assign orders and serve as their main point of contact. The role offers opportunities for growth within a women-owned company with 11 different departments. Job Type & Location: This is a Contract to Hire position based out of Springfield, VA. Pay and Benefits: The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Springfield, VA. Application Deadline: This position is anticipated to close on Nov 14, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
