IT Systems Engineer

2 weeks ago


Shreveport, United States Technologix LLC Full time

OVERVIEW

TECHNOLOGIX GROUP IS SEEKING AN EXPERIENCED; HIGHLY CUSTOMER SERVICE ORIENTED PROCESS-DRIVEN IT SYSTEMS ENGINEER. THIS POSITION REQUIRES A PROVEN TRACK RECORD OF EXCEPTIONAL CUSTOMER SERVICE SKILLS WITH A PASSION TO MOTIVATE AND GROW A TEAM. THE IDEAL CANDIDATE FOR THIS POSITION IS A "JACK OF ALL TRADES", WHO ENJOYS THE CHALLENGE OF WORKING ON VARIOUS TECHNOLOGIES. THIS POSITION IS AVAILABLE AT OUR DOWNTOWN SHREVEPORT OFFICE.

ESSENTIAL DUTIES & RESPONSIBILITIES

Review scope of work and manage implementation of projects

Provide remote and on-site server/workstation support and maintenance

Install applications and operating systems on customer hardware

Test new products and technologies prior to deployment

Create thorough and accurate documentation on all projects and support incidents

Administer and support Microsoft-based customer networks

Investigate user problems and identify their source; determine solutions; test and implement solutions

Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems

KNOWLEDGE REQUIREMENTS

All Windows desktop and server operating systems

Active Directory, Group Policies

Exchange Server

Microsoft 365 and SharePoint administration

RMM platforms such as N-Able, LabTech, or Kaseya

Enterprise-class network equipment such as Cisco, HP, Dell

Network security products from Fortinet, Cisco, and Sophos

VMware and Hyper-V virtualization platforms

Veeam Backup and Replication

SAN or HyperConverged Storage experience

Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.

All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/osX

QUALIFICATIONS

4 + years of experience supporting and implementing network and systems infrastructure solutions

Professional, Industry, and Vendor certifications are required (examples: MS Server MCSA, MS Desktop MCSA, CCNA Routing & Switching)

Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment

Ability to concisely document issues and resolution steps

PERKS OF WORKING AT TECHNOLOGIX:

Career development

Comprehensive health and dental plans

401(k) with contribution matching

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