Service Manager-Koons Ford of Baltimore

4 weeks ago

Baltimore, United States Lhmauto Full time

Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the

Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an

Asbury Automotive Group Service Manager , you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused candidates who will help us redefine the car-buying experience. Does this sound like you? Apply now The primary responsibility of the Service Manager is to oversee the service department and drive operational success, technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc. Manage employee schedules and pay plans Forecast goals and objectives for the department and strive to meet them Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner Attend manager meetings and conduct service department meetings Prepare and administer an annual operating budget for the service department Maintain Asbury's specified service customer pay gross profit growth Maintain technician proficiency as specified by Asbury standards Partner with technical schools to recruit technicians Partner with OEM and other third party vendors Handle and resolve customer complaints Motivate, train, develop and reward employees Communicate with customers about maintenance and service work needed effectively Continue to maintain Asbury's value, quality, and integrity Provide and maintain a safe work place and environment for employees and customers Otherdutiesto be determined bymanagement Strong customer service skills are a must Must be able to manage a team, motivate and develop Experience with CDK or other automotive software required Strong technical aptitude is required Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop Must have 3+ years as an automotive Service Writer/Service Assistant Manager Previous automotive Service Management experience is required Must be able to manage in a fast paced work environment Must be able to pass pre-employment screens (background & drug test) Company Benefits: Pay and Recognition: Semi monthly pay Paid holidays & paid time off Deferred Holiday Pay Match Paid training Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: Employee assistance program Employee discounts on parts and service repairs Opportunities to join our community service initiatives, which includes paid volunteer hours Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.

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