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Sales & Customer Service Associate

3 months ago

Bellevue, United States Massage Envy Full time

Overview:

At Massage Envy Legacy (located at 168th and Center), we are looking for goal-oriented, professional and confident individuals who work well in a team environment, to become part of our front desk sales team. This position requires an equal amount of sales and customer services skills, and the ability to multi-task in a sometimes fast-paced environment. As a Sales Associate, your primary responsibility is to gain an understanding of our clients individual needs for massage and skin care, present them with information on how our Total Body Care services can meet their needs, and provide excellent customer service during their visits to our clinic. Compensation & Benefits (vary depending on full or part time status):
  • Rate listed is a combination of a base hourly rate + bonuses and incentives
  • Attendance bonus
  • Major Medical, Dental, Vision, Life, Disability & Elective Insurances available
  • Retirement Plan with Employer Match
  • Paid Vacation & Sick Time
  • Free massages/facials opportunities
  • Up to 50% discount on retail products
Your essential responsibilities revolve around informing clients of the benefits of our Total Body care services, and the retail to support these services at home, and providing excellent customer service.
  • Greeting members and guests upon arrival.
  • Meeting with customers to gain an understanding of their massage and skin care needs
  • Staying updated on retail products and promotions.
  • Presenting information on our massage, stretch and skin care services, as well as supporting retail products.
  • Achieving sales goals.
  • Answering phone calls.
  • Setting appointments and checking members and guests in and out for their sessions.
  • Keeping management apprised of member concerns and following managers policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brands core values of optimism, gratitude, excellence, consistency and empathy.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.


*ME SPE Franchising, LLC (ME SPE) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (MEF), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Salary:
$14 - $16 / hr