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Patient Services Rep

2 months ago


Eatontown, United States RWJBarnabas Health Full time

Job Overview: The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy. Qualifications: Required: High School Diploma or General Education Degree (GED) Relevant experience and/or training, or equivalent combination of education and experience Demonstrates a clear understanding of the importance of patient satisfaction and safety Strong oral and written communication skills Attention to accuracy and detail Able to multitask and work under pressure Ability to work independently and in a team environment Preferred: Associates Degree or Bachelor s Degree Previous medical receptionist experience or background in general office Knowledge of medical terminology and electronic medical record (EMR) systems Scheduling Requirements: Shift Working: Monday-Friday, 8:30AM-5:00PM Day Shift Full-Time, 40 Hours Per Week Essential Functions: Performs patient check-in and check-out functions Answers routine questions in person and over the telephone Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail Creates and maintains health record information, files and organizes as needed Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

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