IT Support Specialist

3 days ago


Asheville, United States Pgrenewables Full time

IT Support Specialist Asheville, North Carolina, United States Pine Gate Renewables is a leading renewable energy company focused on project development and strategic financings throughout the United States. It currently manages 750MW of operational assets, with more than 10GW in active development and has raised over $2 billion in project capital to date. The companys *Pine Gate Impact* initiative contributes to multiple non-profit organizations aimed at improving the environment and local communities. Headquartered in Asheville, NC, Pine Gate Renewables was named to Fast Companys Most Innovative Companies list in 2021, awarded the gold medal in the energy category for Inc.s Best in Business 2020 list and ranked #6 on Inc. 500s list of Fastest Growing Energy Companies in 2018. Pine Gate Renewables works every day to achieve its mission to Get Solar Done. For more information, visit .

**The Role**

We believe in entrepreneurship at Pine Gate and are looking for an IT Support Specialist to join our growing Information Technology team. You will be responsible for assisting users with account & workstation set-up and troubleshooting while providing high-energy customer service and expert guidance to Pine Gates external systems. The individual will not only be expected to have strong technical skills but should also possess exceptional customer service and communication skills.

**What Youll Do**

* Provides end-user support; troubleshoots and diagnoses problems both on-site and remotely.

* Tracks service requests received via email, telephone, or in-person visits.

* Installs, customizes, and tests hardware and software.

* Maintains current and accurate inventory of all company hardware and software through cloud management systems.

* Creates and maintains administrative user training and help documentation.

* Provides presentation support, including audio/visual equipment, as needed.

* Setup & remote support for mobile devices.

* Prioritizes, tracks, analyzes, and generates reports on requests.

* Coordinates other technical activities for supported users.

* Provides customer support to Pine Gate Renewable employees

* Regular and short notice travel to associated office in Charlotte, NC

**Must-Haves**

* Associates Degree or higher.

* 1+ years experience in Windows PC and/or Mac hardware and software.

* Experience with Windows 10 devices.

* Experience with Microsoft Office 365 & Desktop software.

* Demonstrated experience in a customer service environment.

* Demonstrated experience in providing technical support, deployment, configuration, and installation of laptop & desktop computers.

* Demonstrated experience in providing technical support, deployment, configuration of iPads, iPhones, Android Phones & hotspots.

* Demonstrated experience in supporting printers, monitors, and other peripherals.

* Strong written and verbal communication skills with a solid grasp of English language.

* Ability to work collaboratively with others and independently with minimal supervision.

**Application Form**



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