Patient Care Coordinator- Eyecare Specialties
2 weeks ago
WHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the worldGENERAL FUNCTION This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.MAJOR DUTIES & RESPONSIBILITIESGreets patients without delay.Promptly answers the telephone in a friendly and courteous manner.Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.Facilitates reminder calls to patients for appointment confirmation and order pickup notification.Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.Ensures all office systems are maintained.Maintains a safe working environment for all team members and patients.Maintains operations by following policies and procedures, reporting needed changes.Contributes to team effort by accomplishing related tasks as needed.Works weekends and evenings in support of the business needs (varies by location).Adheres to attendance and daily time keeping requirements.Adheres to all company policies and procedures.Consistently maintains proper dress code.Performs other administrative responsibilities as assinged by Practice Manager or as business needs.BASIC QUALIFICATIONSHigh School graduate or equivalent2+ years of office experience in a healthcare settingStrong customer service skills (internal and external)Strong communicator and listenerProblem solving abilityOrganization skillsPREFERRED QUALIFICATIONSFamiliarity with in-store technology, such as point-of-sale, patient record systems, and other software applicationsBasic knowledge of services, products, vision insurance plans/coverage and office operationsStrong interpersonal skills
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