Patient Problem Solving Specialist

4 days ago

North Hollywood, United States LA Family Housing Full time
POSITION:Patient Problem-Solving Specialist

DIVISION:Programs - Systems & Regional Planning

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000+ people's lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing

THE POSITION:

The Patient Problem-Solving Specialist is an interval piece of coordination efforts within SPA 2 Coordinated Entry System (CES); This position will serve as a linkage between hospitals and homeless service providers, fostering relationships between organizations and facilitating transitions of care for people experiencing homelessness. This position will assess and refer high utilizers to ensure a service connection is made to an appropriate CES Access Site or Outreach Team. In addition, this position will work with internal departments and community partners to ensure that reconnections are made when necessary. The Patient Problem-Solving Specialist will provide technical assistance to hospital staff while ensuring that ongoing training and education on CES resources is provided.

WHAT YOU'LL DO:
  • Cultivates strong, collaborative relationships with hospital partners.
  • Trains and educates hospital staff on access to resources within CES as well as other relevant resources for people experiencing homelessness.
  • Serves as a liaison between hospitals and community providers.
  • Participates in hospital case conferencing and collaborates in problem-solving efforts for people experiencing homelessness.
  • Provides problem solving interventions to people experiencing homelessness.
  • Provides 'on-call' technical support to hospital staff as necessary.
  • Assists in tracking participant's homeless service connection and re-connecting to providers as necessary.
  • Triages high acuity frequent hospital-utilizers and connect to CES staff as appropriate.
  • Refers patients experiencing homelessness to CES Access Sites for assessment and service connection.
  • Provides updates to homeless service providers who have participants entering hospitals
  • Tracks metrics as assigned by supervisor.
  • Documents all participant interactions through case notes using clinical documentation and HIPAA standards, and maintains timely, thorough, and accurate records for reporting purposes in HMIS database.
  • Encourages hospital participation in appropriate CES collaborative meetings.
  • Additional tasks, projects and responsibilities as assigned by supervisor.
WHAT YOU'RE SKILLED AT:
  • Knowledge of homeless populations, systems and programs, specifically the Coordinated Entry System (CES)
  • Knowledge of how hospital systems and CES interrelate and impact one another
  • A thorough understanding of community resources available to individuals experiencing homelessness and how to access those resources
  • Ability to work independently in the field and as part of a team in various settings as necessary
  • Ability to build relationships with stakeholders
  • Ability to present information thoroughly to a range of stakeholders
  • Ability to demonstrate creative and solution-focused problem-solving skills
  • Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based software
OTHER:
  • Maintain and execute confidential information according to HIPAA standards
  • Obtain and maintain CPR/First Aid Certification
  • Ability to pass post-offer Tuberculosis (TB) clearances
  • Travel is a regular duty for this position and is required 50% of the time
  • Must have and main a valid California Driver's License and auto insurance in good standing
  • Use of a personal vehicle to travel between worksites and other locations is required
  • Ability to wok a 9/80 work schedule
WHAT YOU'VE ACCOMPLISHED:
  • At least two (2) years' experience in a system coordination role preferred
  • At least two (2) years' experience in a hospital setting, medical setting, or health care patient advocacy role preferred


WHAT WE OFFER:

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage.

#LI-VS1

  • Fiber Optic Cable Technician

    5 days ago

    Hollywood, Florida, United States Cable Wiring Specialist Full time

    Job SummaryCable Wiring Specialist, Inc. is seeking a highly skilled and motivated Fiber Optic Cable Technician to join our team. As a key member of our crew, you will be responsible for installing and maintaining fiber optic cables, ensuring the highest level of quality and efficiency in our operations.Key ResponsibilitiesFiber Optic Cable Installation:...

  • Patient Financial Services Specialist

    1 week ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    At Memorial Healthcare System, our mission is to enhance the health, wellness, and overall quality of life for those we serve. Our steadfast dedication to our service vision is what sets us apart and forms the core of The Memorial Experience. Overview: The Patient Financial Services Specialist (PFSS) acts as the initial point of contact for patients and...

  • Patient Care Program Specialist

    2 weeks ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    Location:Hollywood, FloridaAt Memorial Healthcare System, we pride ourselves on delivering exceptional patient- and family-centered care that consistently surpasses expectations. We have established a nationally recognized system dedicated to providing Deeper Caring and Smarter Healthcare across our communities. We offer diverse career opportunities within...

  • Customer Relations Liaison

    4 days ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    About Memorial Healthcare SystemWe are dedicated to improving the health, well-being, and quality of life for the people entrusted to our care. Our commitment to our service vision is what makes the difference, and it is the foundation of The Memorial Experience.Job SummaryThis role serves as a liaison between guests, staff, and patients to respond to...

  • Revenue Cycle Specialist IV

    3 months ago

    North Hollywood, United States CEDARS-SINAI Full time

    Job Description What you will be doing in this role: Under general supervision and following established practices, policies, and guidelines, outpatient billing and collections support, performing duties which may include reviewing and submitting claims to third party payors, performing account follow-up activities, updating information on account, etc....

  • MRI Imaging Specialist

    2 weeks ago

    North Hollywood, United States UCLA Health Full time

    Overview:At UCLA Health, we are dedicated to providing exceptional imaging services. As an MRI Imaging Specialist, you will engage in a fulfilling career that allows you to utilize advanced imaging technology to solve clinical challenges.Key Responsibilities:Conduct both routine and advanced MR imaging procedures.Manage post-processing tasks with...

  • Clinical Training Specialist

    17 hours ago

    Hollywood, Florida, United States VITAS Healthcare Full time

    Job Summary:The VITAS Healthcare Clinical Training Specialist is responsible for delivering high-quality training and education programs to support the growth and development of our clinical staff. This role plays a critical part in ensuring our team members have the necessary skills and knowledge to provide exceptional patient care.Key...

  • Loan Servicing Specialist

    3 days ago

    Hollywood, Florida, United States A&D Mortgage LLC Full time

    **Job Summary**A&D Mortgage LLC is seeking a highly skilled Loan Servicing Specialist to join our team. As a Loan Servicing Specialist, you will be responsible for performing a variety of loan servicing functions, including processing final closings and distributions, preparing payoff demand statements, and maintaining and tracking pending loan documents and...

  • Quality Improvement Specialist in Pediatric Surgery

    7 days ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    Job SummaryWe are seeking a highly skilled Quality Improvement Specialist to join our team at Memorial Healthcare System. This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a meaningful impact on the quality of care we provide to our patients.Key ResponsibilitiesSupport the development, implementation, and...

  • Spanish-English Customer Support Specialist

    2 weeks ago

    Hollywood, Florida, United States Florida One Insurance Full time

    Job OverviewAre you proficient in both English and Spanish? Do you excel in a vibrant environment where each day presents fresh challenges and opportunities to assist clients? Join our team at Florida One Insurance as a Full-Time Spanish-English Customer Support Specialist. Imagine the fulfillment of being the vital link between our organization and our...

  • **Technical Support Specialist I**

    7 days ago

    Hollywood, Florida, United States Hard Rock Full time

    We are seeking a highly skilled Technical Support Specialist I to join our team at Hard Rock. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our audio-visual systems.Key Responsibilities:Troubleshoot technical issues: Quickly identify and resolve technical problems with our audio-visual systems, ensuring...

  • Procurement Specialist

    4 days ago

    Hollywood, Florida, United States Edward Don Full time

    Job SummaryWe are seeking a highly skilled Procurement Specialist to join our team at Edward Don & Company. As a Procurement Specialist, you will be responsible for purchasing and replenishing designated stock items, maintaining adequate inventory levels, and providing timely and quality inventory to maximize customer satisfaction.Key ResponsibilitiesAchieve...

  • Travel Nurse RN ICU Specialist

    4 days ago

    West Hollywood, United States Formation, Inc. Full time

    Job Title: Travel Nurse RN ICU SpecialistFormation, Inc. is seeking a skilled Travel Nurse RN ICU Specialist to join our team for a travel nursing assignment in a reputable healthcare facility.Job Summary:We are looking for a highly motivated and experienced Travel Nurse RN ICU Specialist to provide high-quality patient care in a fast-paced Intensive Care...

  • Care Coordination Specialist

    1 week ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    Job SummaryWe are seeking a highly skilled Care Coordination Specialist to join our team at Memorial Healthcare System. As a key member of our care coordination team, you will play a critical role in ensuring the smooth transfer and placement of patients across our healthcare system.Key ResponsibilitiesCoordinate the transfer and placement of patients from...

  • Population Health Management RN Specialist

    4 days ago

    Hollywood, Florida, United States Actalent Full time

    Job DescriptionJob Title: Population Health Management RN SpecialistJob Type: Contract-to-HireDuration: 6 MonthsWork Environment: 100% onsite at Infectious Disease unit of hospital, Monday-Friday, 8am-5pmAbout the Role:The Population Health Management RN Specialist complements the practitioner-patient relationship through support of the established plan of...

  • Travel Nurse RN

    1 week ago

    West Hollywood, United States Summit Medical Staffing Nursing Full time

    Job Title: Travel Nurse RN - ICU SpecialistJob Summary:Summit Medical Staffing Nursing is seeking a skilled Travel Nurse RN - ICU Specialist to join our team. As a Travel Nurse RN - ICU Specialist, you will be responsible for providing high-quality patient care in a fast-paced Intensive Care Unit environment.Key Responsibilities:Provide direct patient care...

  • Patient Access Assistant

    1 month ago

    Hollywood, Florida, United States Memorial Healthcare System Full time

    Location:Hollywood, FloridaAt Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.Summary:Performs receptionist, registration, and clerical duties...

  • Technical Support Specialist

    5 days ago

    Hollywood, Florida, United States CPS Products Full time

    Job DescriptionJob Summary:The Technical Support Specialist is responsible for providing expert technical assistance to customers and service centers in the repair and maintenance of automotive equipment and specialty machines manufactured by CPS Products. This role requires strong problem-solving skills, attention to detail, and excellent communication...

  • IT Support Specialist

    2 weeks ago

    Hollywood, Florida, United States IT Services Express Full time

    Company Overview At IT Services Express, we pride ourselves on our extensive experience in the information technology sector. Our commitment to delivering exceptional customer service has been the cornerstone of our success. We invite you to contribute to our mission of providing effective solutions to our valued clients.Position Overview This full-time...

  • Pricing Specialist

    4 days ago

    Hollywood, Florida, United States RemX Full time

    Job OverviewRemX is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring accurate and efficient pricing processes.Key Responsibilities:Input and maintain pricing data, discounts, and special pricing programs in our mainframe system.Collaborate with corporate to set up quotes for new and...