Client Service Associate

2 months ago

Alpharetta, United States Ronald Blue & Co Full time

Job Type

Full-time

Description

Principal Accountabilities:

  • Supports Trust Officers and other Trust personnel administratively in the delivery of services to clients and in coordination with advisors:
  1. Responsible for movement of cash from underlying accounts via ACH, Wire and Account to Account Journals. Adherence to internal processes must be strictly followed to ensure accuracy, timeliness and compliance with company standards
  2. Leads the new account opening and closing processes.
  3. Provides communication to clients in various ways, including sending both new account paperwork and account maintenance paperwork, statements, sending secure documents, cashiering, and money movement requests.
  4. Effectively utilizes CRM, DMS, Orion, trust accounting systems to maintain records in an accurate, up-to-date manner.
  5. Assists the Trust Officer in the preparation of discretionary distribution requests (completing necessary internal forms, gathering supporting documentation and facilitating appropriate prior approvals per company policies and procedures)
  • Provides administrative support to the Division and/or team in a manner consistent with service standards:
  1. Executes all functions necessary to maintain accurate electronic records and database of prospect and client information in accordance with compliance guidelines and regulations, including maintaining well indexed and up-to-date electronic file systems for correspondence, reports and reference material, and confidential and non-confidential material.
  2. Monitors Fidelity alerts and notifies team of updates.
  3. Assists Trust Officers with the completion of annual administrative and investment reviews
  4. Answers incoming calls and emails in a professional manner, providing routine information or referring to the appropriate team member when needed.
  5. Actively builds efficiencies and effectiveness into administrative and clerical tasks.
  6. Maintains the highest Compliance standards by adhering to the company's Human Resources guidelines, Compliance policies, professional designation standards, and our industry's regulatory standards to mitigate risk to the company.
  7. Understands the financial planning philosophy and biblical basis upon which Blue Trust serves its client base.
  8. Approaches work, interactions and relationships in a manner consistent with the company's Core Values.


Requirements

•Ability to perform role with excellence and a keen focus on overall client engagement, striving for exceptional client satisfaction levels

•Proven business mathematical skills and keen attention to detail

•Proven technical, analytical, and problem-solving skills

•Strong communication skills, both verbal and written

•Strong organization skills and systems acumen

•Proactive planning, discernment, and responsiveness to urgent needs

•Capability to excel in a team environment

•Aptitude and passion for learning new things quickly, with a strong work ethic

•Demonstrates computer literacy and knowledge of specialized office programs and demonstrates competency in utilizing software applications that are company specific

•Demonstrates maturity in interpersonal interactions and strong followership; is open, adaptable, and exhibits flexibility and adaptability to changing needs

•Personal integrity and ability to discreetly handle confidential data

•Adept at prioritization with ability to complete multiple time-sensitive tasks

•Excellent computer skills with strong proficiency in Microsoft Office.

Education, Experience & Skills:

•Bachelor's degree or equivalent experience is strongly preferred

•A minimum of one to three (1-3) years of trust and/or securities experience, brokerage operations, or other investment related experience is preferred.

•Requires knowledge of terminology, regulations, and other accounting methods pertaining to the Trust and Securities industry. Background in tax is a plus

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