Temporary Front Desk Receptionist

2 weeks ago


Omaha, United States Charles Drew Health Center Full time

** Charles Drew Health Center, Inc.**

** Temporary Front Desk Receptionist**

Omaha, NE 68111

POSITION SUMMARY

Medical Receptionist is responsible for first contact with patients of Charles Drew Health Center Director of First Impression, both by telephone as well as in person. Main responsibility is to ensuring that excellent customer service is achieved on every occasion. Provide superior level reception services to the patients, and staff in a positive supportive manner. Duties include schedules medical appointments for patients using the clinic's practice management software NextGen, filing the documents, recording and distributing them efficiently and promptly, handling inquires efficiently. A highly motivated professional with superior customer service skills that works well and cooperatively with others to achieve productivity standards and exceptional customer service. Communicate effectively and thoughtfully to patients from diverse backgrounds. Understand and commit to quality healthcare and excellence in customer service including confidentiality; practice these values with internal and external customers. Medical Receptionist work under the direction of the Medical Receptionist Lead.

POSITION DUTIES & RESPONSIBILITIES

* Great Customer Service skills

* Great communication skills as well as ability to work with others in close proximity

* Experience in working at a front desk.

* Able to make appointment schedules in NextGen

* Schedule appointments in accordance with health center standards and appointment guidelines.

* Provide convenient appointment times and locations and manage patient expectations by providing service and center-specific guidelines and instructions for health center visits.

* Maintain average scheduling time

* Log in and be ready to receive or make calls as directed by schedule.

* Maintain thorough understanding and knowledge of our healthcare services and programs in order to answer questions and direct calls appropriately.

* Greets and directs patients and visitors in a prompt and courteous manner.

* Collects and records co-payment from patients: completes accurate documentation of transactions, reconciles daily deposits to receipts.

* Tracks patient no-shows and cancellations

* Meet daily, weekly and monthly performance goals in respect to creating appointments and rescheduling appointments

* Maintain confidentiality and exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive client issues.

* Educate clients about services, and fees.

* Conduct accurate fee assessment to determine payor source and eligibility for private insurance, Medicaid, Medicare, Every Woman Matter.

* Inform patients of financial responsibility, what to bring, and payment methods.

* Utilize and master a variety of information technology systems in support of all aspects of client appointment processing, including the practice management system, NextGen.

* Ensure clients are advised of follow up needs per alert notes in NextGen and EMR.

* Refer patients to other internal providers for services (Behavior Health, Nutrition).

* Maintain and adhere to all Joint Commission, OSHA, HIPAA and CDHC policies and guidelines.

* Attend and participate in routine health center meetings and in-service trainings.

POSITION REQUIREMENTS

* Education: High School Diploma required

* Licensure: None

* Experience: Call center experience in a primary health care setting, and a minimum of three (3) years of customer service training.

* Expertise: Experience in call center activities. Experience working in a call center. Strong communication skills; strong customer service skills strong organizational skills; knowledge in NextGen; ability to handle multiple work independently; knowledge of medical terminology is preferred.

* Language: English

* Hours of Work: 40 hour work week, varies Monday-Friday, 8am-7pm; evenings and weekends, as required

* Travel: Local, intrastate, and interstate travel, as required

* Exposure: The exposure characteristics described here are representative of those an employee encounters while performing the essential functions of this position. For example, while performing the essential functions of this job, the employee occasionally is exposed to fumes or airborne particles and toxic or caustic chemicals. Additionally, the employee may be occasionally exposed to blood borne and other hazardous chemicals. Finally, the noise level in the work environment can occasionally be quite loud. In all cases personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence.

* Physical: Reasonable accommodation may be made to enable individuals with special challenges to perform these essential functions.



  • Omaha, United States The Reserves Network Full time

    Your New Organization:A prestigious law firm in downtown Omaha is seeking a friendly and professional Front Desk Receptionist to represent the firm and provide exceptional service to clients and visitors. What Matters Most as the front desk reception Receptionist, Front Desk, Staffing

  • Receptionist - Front Desk

    Found in: beBee S US - 7 days ago


    Omaha, United States Omaha Health Therapy Center, LLC Full time

    Omaha Health and Therapy Center takes a holistic and integrative approach to medicine, combining conventional and alternative treatments to prevent and treat disease, as well as optimize patient health and wellness. We offer only the best of alternative therapies.  We take a different approach to healthcare and it doesn't stop there.  Working...

  • Receptionist - Front Desk

    Found in: beBee jobs US - 6 days ago


    Omaha, Nebraska, United States Omaha Health Therapy Center, LLC Full time

    Omaha Health and Therapy Center takes a holistic and integrative approach to medicine, combining conventional and alternative treatments to prevent and treat disease, as well as optimize patient health and wellness. We offer only the best of alternative therapies. We take a different approach to healthcare and it doesn't stop there. Working at Omaha Health...


  • Omaha, United States Stretch Zone - 1083 Full time

    Front Desk Receptionist/ Stretch PractitionerLooking for an enthusiastic, customer service oriented front desk receptionist. This person will be the first impression for all those who enter our facility. A key component to helping the business run effeciently. Duties and Responsibilities Include:Welcoming guests and maintaining customer...


  • Omaha, United States Stretch Zone - 1083 Full time

    Job DescriptionJob DescriptionFront Desk Receptionist/ Stretch PractitionerLooking for an enthusiastic, customer service oriented front desk receptionist. This person will be the first impression for all those who enter our facility. A key component to helping the business run effeciently. Duties and Responsibilities Include:Welcoming guests and maintaining...


  • Omaha, United States Charles Drew Health Center Full time

    ** Charles Drew Health Center, Inc.** ** Front Desk Receptionist** Omaha, NE 68111 POSITION SUMMARY Medical Receptionist is responsible for first contact with patients of Charles Drew Health Center Director of First Impression, both by telephone as well as in person. Main responsibility is to ensuring that excellent customer service is achieved on every...


  • Omaha, United States Archomaha Full time

    **Front Desk Receptionist, Part-Time** ** Office of the Chancellor - Omaha** Admin & Clerical Part-Time POSITION TITLE: Front Desk Receptionist, Part-Time DEPARTMENT: Human Resources REPORTS TO: Human Resources Director CLASSIFICATION: Regular, Part-Time, Non-Exempt HOURS PER WEEK: 20-28 POSITION SUMMARY The Receptionist is the first point of contact...

  • Front Desk Agent

    2 weeks ago


    Omaha, United States Rhwhotels Full time

    **RHW Hotels** **Front Desk Agent** **Omaha, NE - Full Time** The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs/requests yet also balancing the interest of the hotel. The Front Desk Agent will maintain the hotel standards set forth by Marriott by coordinating with other...


  • Omaha, United States The Marcus Corporation Full time

    Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in a Front Desk, Front Desk Manager, Manager, Assistant, Office Manager, Reservations, Hotel


  • Omaha, United States Atrium Hospitality Full time

    Hotel: Omaha Embassy Suites. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate:At Atrium Hospitality, we want our associates to have positive experiences; and we strive to br Front Desk, Supervisor, Customer Service, Hotel, Associate


  • Omaha, United States Marcus Corporation Full time

    POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins. ESSENTIAL...


  • Omaha, United States The Marcus Corporation Full time

    POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins. ESSENTIAL...

  • Front Desk Manager

    2 days ago


    Omaha, United States Aimbridge Hospitality Full time

    The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue an Manager, Front Desk, Front Desk Manager, Hospitality, Reservations, Accounting


  • Omaha, United States The Salvation Army in the Midwest Full time

    The Front Desk Camp Support Staff supports and monitors summer day camp checks ins, camper finances, and daily reports needed for camp staff. Provides excellent customer service to campers and parents, collects payments, applies fees, and performs da Support, Front Desk, Camp Coordinator, Recreation, Camp

  • Front Desk Agent

    2 days ago


    Omaha, United States Aloft Omaha West Full time

    Introduction:We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to...

  • Front Desk Manager

    1 week ago


    Omaha, United States Americinn by wyndham Full time

    Job DescriptionJob DescriptionOver see front desk and housekeepersbreakfast attendance ​​​​​​​sales and call attendance 


  • Omaha, United States Advance Services Inc Full time

    Job DescriptionJob DescriptionResponsibilities: - Greet and welcome guests in a professional and friendly manner - Answer phone calls and direct them to the appropriate person or department - Provide information to callers and visitors about the organization - Schedule appointments and maintain appointment calendars - Assist with office management tasks such...

  • FRONT DESK AGENT

    Found in: Careerbuilder One Red US C2 - 2 days ago


    Omaha, NE 68197, USA, United States PSG Global Solutions Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Hotel, Staffing, Bridge, Operation

  • ASSISTANT FRONT DESK MANAGER

    Found in: Careerbuilder One Red US C2 - 3 days ago


    Omaha, NE 68102, USA, United States Marcus Corporation Full time

    POSITION PURPOSE:Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.ESSENTIAL...


  • Omaha, United States The Paw Spa Pet Resort Full time

    Job DescriptionJob DescriptionAnswering phones, making boarding, grooming and daycare appointments , for the dogs. Checking Dogs in and out. Customer service.Must be able to handle dogs on leashes back and forth from their suites. Fast paced job.Company DescriptionOmaha's only First-Class Dog Daycare, Boarding & Grooming Facility. Come join our furry...