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Dispensary Retail Associate

2 months ago

Leominster, United States Revolutionary Clinics Full time
Position Title: Dispensary Retail Associate

Position Location: Leominster

Position Type: On-Site
Position Schedule: Open availability

Employment Status: Full-Time

Department: Retail
Compensation: $18.00 per hour

Revolutionary Clinics is a community-oriented cannabis organization that provides the highest quality products and best customer service to qualified people in a safe and responsible manner. We serve as an industry-leading operator and maintain the highest standards of professional conduct.

Position Summary:

As a Dispensary Retail Associate for our 130 Pioneer Dr. Leominster, MA location, you'll have the opportunity to learn and engage in the entire workflow of the dispensary day to day. Utilizing strong team dynamics, everyone learns all positions within retail, to create a versatile, and flexible workforce able to adapt to any situation. This unique approach further fosters a team-oriented atmosphere going beyond the typical retail experience.

You will report to the Leominster retail leadership team. In this role you'll provide personalized and compassionate service to our adult use customers. Ideally you will leverage prior and trained cannabis knowledge in conjunction with knowledge of state regulations to guide appropriate product selection. You'll also support our fulfillment operations to ensure dispensary efficiency and compliance with company policies and the state regulations. We're looking for someone who is passionate about cannabis products, possesses strong customer service and consultancy skills, and thrives in a fast-paced retail environment.

Job Roles and Responsibilities:
  • Greet and assist adult use customers with product selection, answering any questions they may have about strains, cannabinoids, terpenes, dosage, and consumption methods.
  • Offer tailored product recommendations for adult use customers based on their buying behavior and preferences to drive brand satisfaction and meet sales metrics.
  • Ensures all customer or patient complaints and concerns are resolved quickly and professionally or escalated to a Manager on Duty, when necessary.
  • Accurately process and dispense products to customers utilizing point of sale (POS) system and inventory tracking systems in compliance with company policies and state regulations.
  • Partner with retail leadership to ensure product menu and website reflects accurate testing and pricing information as well as report any sales audit discrepancies.
  • Assist with inventory operations including cannabis product labeling, restocking, receiving, and sending shipments to and from dispensary in accordance with state regulations.
  • Ensure compliance with state regulations and company policies, including checking identification and verifying customers' or patients' eligibility for adult use cannabis products.
  • Accurately process transactions through the point of sale (POS) system and necessary state portals, maintaining cash handling accuracy, and following all cash handling procedures.
  • Adapts to sales volume changes by engaging in continuous learning and sanitization or cleaning of the dispensary, when not prioritizing customer or patient transactions.
  • Attend and participate in training sessions and staff meetings to stay informed about new products, promotions, programs, SOPs, and company policies as well as expand their knowledge through cannabis education.
  • Actively contribute to a positive team environment by communicating effectively with co-workers and management and assisting with other department operations including dispensary opening and closing as needed.
Preferred Qualifications:
  • Prior cannabis industry experience
  • Prior POS system experience
  • Strong attention to detail
  • Excellent customer service and communication skills
Required Qualifications:
  • High School Diploma or GED required
  • Open availability required for scheduling
  • Must be at least 21 years of age and be legally eligible to work in the United States
  • Must pass a comprehensive background check annually to ensure compliance within Cannabis Control Commission and Revolutionary Clinics set regulations
  • 1+ years of retail experience


Environmental Factors:
Employees may be required to bend, squat, kneel, crouch, climb, crawl, complete repetitive hand movements, and/or walk intermittently throughout the day. Employees may also be exposed to company approved chemicals for sanitation and production purposes. Team members will also be exposed to cannabis and cannabis products while onsite.

All submitted resumes will be reviewed by Human Resources. We will contact you if we determine you to be qualified for the available position. If we find that we do not have a position available that suits your experience and qualifications, we will retain your information for one year and contact you if an appropriate position becomes available. Thank you for your interest in Revolutionary Clinics.

Revolutionary Clinics is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under the law. We are committed to equal employment opportunity in all aspects of employment, including, but not limited to, hiring, promotion, salary, benefits, and other terms and conditions of employment and discharge.

Revolutionary Clinics will make reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in an undue hardship. This policy governs all aspects of employment, including, but not limited to, selection, job assignment, compensation, discipline, termination, and access to benefits and training.