Rep II, Customer Service II

4 weeks ago

Shepherdsville, United States APL Logistics Full time

Job Description Rep II, Customer Service II (CLS) (3rd Shift) - Shepherdsville KY - ( 2100019O ) **Description**

**Overview:**

Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. *The CSR II addresses higher level non-routine customer issues and requests.*

Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increased proficiency and increase efficiency through waste elimination while at the same time, meeting the corporate values and objectives.

This position is responsible for all duties assigned to Customer Service Rep I, plus the following: Addresses higher level non-routine customer issues and requests. Backs up the Customer Service Rep I and III as necessary. Assists in coordinating even, daily work flow among all personnel. Assists in the training of new hires. May assist the Customer Service Representative I's in resolving customer problems.

**Responsibilities:**

This position is responsible for, but not limited to, the following:

* Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination.

* Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.

* Position requires the incumbent's performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services.

* Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems.

* Participates in the training of new hires. Provides training for new hires and provides input on performance levels of CSR I's. Assists with the Customer Service Rep III's duties.

* Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records. Follows up with other departments to ensure the service standards are being met.

* Maintains metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required.

* Processes adjustments & produces invoices. Assures proper invoicing of accounts by verifying computer-generated invoices.

* Participates in Inventory Control. Arranges cycle counts and physical inventories and verifies quantities.

* Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned.

* Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and associate handbook.

**Qualifications**

**Qualifications:**

* High School diploma or equivalent required; some college preferred

* Minimum of two (2) years customer service, inventory control, or accounting experience required.

* Knowledge of distribution and logistics preferred but not required

**Additional Knowledge, Skills & Abilities**

* Must have good communication and interpersonal skills

* Must be proficient in data entry

* Spreadsheet skills preferred

* Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures

* Ability to write legibly

* Must have good math skills

* Ability to make decisions on customer acceptance based on past experience and fitness for use

* Teamwork - showing a commitment to teamwork and collaboration.

* Respect - extending dignity and respect to all people.

* Integrity - fostering trust and a positive work environment.

* Innovation - bringing creativity to the workplace.

* Customer Focus - achieving Company, department, and personal goals through a strong customer focus.

**Primary Location**

: US-KY-Shepherdsville

  • Rep II, Customer Service

    3 weeks ago

    Shepherdsville, United States APL Logistics Full time

    Job DescriptionOverview: Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. The CSR II addresses higher level non-routine customer issues and requests. Within the scope of this position's...

  • Rep II, Customer Service

    2 weeks ago

    Shepherdsville, United States APL Logistics Full time

    Job DescriptionOverview: Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. The CSR II addresses higher level non-routine customer issues and requests. Within the scope of this position's...

  • Remanufacturing Technician II

    1 month ago

    Shepherdsville, United States Rivian Full time

    Working together with your team, the Remanufacturing Technician II will be responsible for the disassembly and reassembly of selected Rivian powertrain and electric components returned from Service Centers. The Remanufacturing Technician II will safe Manufacturing Technician, Technician, Manufacturing, Mechanical, Powertrain, Automotive, Assembly

  • Remanufacturing Technician II

    3 weeks ago

    Shepherdsville, United States Rivian Full time

    About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate...

  • Remanufacturing Technician II

    2 weeks ago

    Shepherdsville, United States Rivian Full time

    About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate...

  • Material Handler II

    2 weeks ago

    Shepherdsville, United States APL Logistics Americas, Ltd. Full time

    The Material Handler II provides warehouse services through safe, efficient, cost effective and accurate handling of customer products and materials using manual labor, standard power equipment and computer equipment (when necessary). Responsibilitie Material Handler, 1st Shift, Handler, Equipment, Manufacturing, Motor

  • Customer Service Rep(01366)

    7 days ago

    Shepherdsville, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of...

  • Sr. Remanufacturing Engineering Technician II

    3 weeks ago

    Shepherdsville, United States Rivian Full time

    About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge whats possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and...

  • Service Associate II M-TH 6:30a-5:00p

    1 week ago

    Shepherdsville, United States United Parcel Service Inc. Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead...

  • Material Handler II

    3 weeks ago

    Shepherdsville, United States APL Logistics Full time

    Job DescriptionOverview: The Material Handler II provides warehouse services through safe, efficient, cost effective and accurate handling of customer products and materials using manual labor, standard power equipment and computer equipment (when necessary).ResponsibilitiesResponsibilities: This position is responsible for, but not limited to, the...

  • Patient Access Representative II-2nd Shift- Medical Center South

    2 weeks ago

    Shepherdsville, United States UofL Health Full time

    Overview: Patient Access Representative Location:1903 W. Hebron Lane Shift : 2nd shift About Us UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center. With more than...

  • Patient Access Representative II-2nd Shift- Medical Center South

    2 weeks ago

    Shepherdsville, United States UofL Health Full time

    Overview Patient Access Representative  Location:1903 W. Hebron Lane  Shift : 2nd shift About Us UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center. With more than...

  • Patient Access Representative II-2nd Shift- Medical Center South

    2 weeks ago

    Shepherdsville, United States UofL Health Full time

    Overview: Patient Access Representative Location:1903 W. Hebron Lane Shift : 2nd shift About Us UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center. With more than...

  • Patient Access Representative II-2nd Shift- Medical Center South

    1 week ago

    Shepherdsville, United States UofL Health Full time

    Overview Patient Access Representative  Location:1903 W. Hebron Lane  Shift : 2nd shift About Us UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center. With more than...

  • Customer Service Representative

    4 weeks ago

    Shepherdsville, United States Elwood Staffing Full time

    This position is responsible for inventory control through our system and communicating with customers about their inventory. This role will also require you to be in tune with all customers' needs so that you can lead inspectors on how they need to Customer Service Representative, Customer Service, Representative, Lift Operator, Inventory Control, Retail,...

  • Service Associate II, Monday-Thursday 6:30am-5:00pm

    1 week ago

    Shepherdsville, United States UPS Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Retail Customer Service Cashier

    3 weeks ago

    Shepherdsville, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 1090 Cedar Grove Rd. Shepherdsville, KY, 40165 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They...

  • Retail Customer Service Cashier

    2 weeks ago

    Shepherdsville, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 1090 Cedar Grove Rd. Shepherdsville, KY, 40165 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They...

  • Retail Customer Service Cashier

    3 weeks ago

    Shepherdsville, United States Love's Travel Stops & Country Stores Full time

    Req ID: 434065 Address: 1090 Cedar Grove Rd. Shepherdsville, KY, 40165 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Competitive Pay - Career Development Welcome to Customer Service, Cashier, Retail, Service, Commercial Driver, Customer

  • Retail Customer Service Cashier

    2 weeks ago

    Shepherdsville, United States Love's Travel Stops & Country Stores Full time

    Req ID: 434065 Address: 1090 Cedar Grove Rd. Shepherdsville, KY, 40165 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Competitive Pay - Career Development Welcome to Customer Service, Cashier, Retail, Service, Commercial Driver, Customer