Client Services Coordinator

3 weeks ago


Canfield, United States Wipro Technologies Full time

JOB INFORMATIONJob Title:Client Services CoordinatorDepartment:Claims ASO Account ManagementJob Code:XXXRevision Date:01/01/2022FLSA Status:ExemptJOB SUMMARYJob Brief:The Client Services Coordinator will be vital member of the ASO Claim department leadership team and report to the Client Services Manager. They will assist the ASO Claims Department with overseeing client services and client satisfaction, create and maintain client communications platform, collaborate with specialized vendors, assist with pre-sales teams by supporting RFP information gathering and response completion.Responsibilities:Coordinate and Participate in regularly scheduled client and vendor relationship calls.Manage and monitor the tracking of all inquiries from clients and select vendors including routing inquiries to appropriate departments and follow up with agingPrepare and Publish monthly and quarterly client services reports to customersPrimary customer liaison with smaller ASO clients including managing annual rePerform annual client PHI access reviewParticipate in annual SOC audit reporting tasks as requiredParticipate in RFP question assignments from team and gathering responses. Maintain a question/responses historical databank that would be used for future RFPsMinimum of 5-10 years experience in a role that included health care administration (preferably claims administration) or similar work experience.Extensive experience in a Health Care Claims Administration industry.Strong verbal and written communication skillsWell-versed in client and vendor relationship buildingStrong organizational skillsExcellent management skillsPrioritization and delegation skillsStrong computer knowledge and use of MS Office toolsOrganizationTime ManagementSelf-motivationProblem-Solving#J-18808-Ljbffr

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