Dairy Queen Shift Leader

POSITION TITLE: DQ Grill & Chill Shift Leader REPORTS TO: Dairy Queen Manager STARTING RATE: Negotiable based on experience JOB FUNCTIONS: Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance Enthusiastically greet and welcome fans to the Dairy Queen brand Strive to exceed fan expectations and deliver fan first service through timely and quality service Assist in the management of specific areas of the DQ restaurant during scheduled shifts Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team Ensure that the restaurant is properly organized and staffed Create and maintain a positive, safe, clean, and inviting environment for fans and team members Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members Models performance standards for all team members and work stations At all times exhibit a genuine passion for excellence Perform other duties as assigned by management REQUIREMENTS: Minimum 6+ months of high volume quick service restaurant experience required High School diploma or equivalent Must be capable of supervising specific areas of the Dairy Queen business in a fast-paced environment Strong knowledge and application of safe food handling practices Highly organized and detail oriented Work well under pressure packed situations while maintaining a great attitude Comfortable standing for entire shift and able to lift 50 pounds Exhibit good manners, proper personal hygiene, and promptness Have fun and maintain a positive attitude at all times