Customer Service Specialist

2 weeks ago

Fenton, United States Rollins Full time

** Customer Service Specialist**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO16327 Showing 1 location **Job Details**

**Description**

Orkin Pest Control is a leader in the pest control industry. We are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you will provide customer service assistance to our customers over the telephone and enter customer data into the computer.

**We offer:**

* Competitive hourly pay

* Comprehensive benefits package including medical, dental, vision, maternity & life insurance

* 401(k) plan with company match and employee stock purchase plan

* Paid vacation, holidays and sick leave

* Employee discounts, tuition reimbursement, dependent scholarship awards

* Quality, comprehensive training

**Responsibilities include:**

* Contact customers to schedule and confirm service appointments

* Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

* Schedule & communicate with Service Technicians to meet customer requirements

* Perform outbound calls to customers to follow-up on service received

* Perform outbound calls to customers regarding outstanding account balances

* Receive payments from past due customers

* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

* Reschedule unserviced accounts within 24 hours

* Answer inbound customer service calls with an open, friendly greeting

* Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs

* Use strong communication skills to communicate/empathize with customers

* Work well within a team

* Participate in quality assurance processes/programs/initiatives as requested

Ideal candidate will have excellent customer service and computer skills, the ability to multi-task, follow up and work independently. If you are interested in joining our team, please apply now

Orkin, a subsidiary of Rollins, Inc., is an Equal Opportunity Employer and promote diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug-free environment.

Additional context: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School/GED or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Parts Customer Service Specialist

    6 days ago

    Fenton, United States Midwest Equipment Company Full time

    Job DescriptionJob DescriptionParts Customer Service Specialist - (No Weekends or On-Call Requirement!)Founded over 30 years ago, Midwest Equipment Company is an industry leading distributor of quality commercial food service equipment. We are based in Fenton, MO (St. Louis suburb) with 100+ employees which includes 42 technicians across our five-state...

  • Customer Care Specialist>

    1 week ago

    Fenton, United States Panera Bread Full time

    Panera Bread - 1400 South Highway Drive [Call Center Representative] As a Customer Care Specialist at Panera Bread, you'll: Engage with customers through their channel of choice (phone, email, or chat); Provide industry-leading customer care, order assistance, and technical support; Have friendly authentic conversations with customers, take great notes to...

  • Customer Care Specialist

    2 weeks ago

    Fenton, United States Panera Bread Full time

    JOB DESCRIPTION Panera is looking to add enthusiastic work-from-home Guest Care Specialists. Associates work out of our St. Louis Support Center or under a remote work-from-home setup. If you genuinely enjoy engaging with guests over the phone this role may be for you. Panera is a great place to work. We live by our mission, purpose, and the Panera Way,...

  • Customer Care Specialist

    2 weeks ago

    Fenton, United States Panera Bread Full time

    Panera is looking to add enthusiastic work-from-home Guest Care Specialists. Associates work out of our St. Louis Support Center or under a remote work-from-home setup. If you genuinely enjoy engaging with guests over the phone this role may be for you. Panera is a great place to work. We live by our mission, purpose, and the Panera Way, where we are rooted...

  • Customer Care Specialist

    2 weeks ago

    Fenton, United States Panera Bread Full time

    Panera is looking to add enthusiastic work-from-home Guest Care Specialists. Associates work out of our St. Louis Support Center or under a remote work-from-home setup. If you genuinely enjoy engaging with guests over the phone this role may be for you. Panera is a great place to work. We live by our mission, purpose, and the Panera Way, where we are rooted...

  • Customer Care Specialist

    2 weeks ago

    Fenton, United States Panera Bread Full time

    Job DescriptionJob DescriptionPanera is looking to add enthusiastic work-from-home Guest Care Specialists. Associates work out of our St. Louis Support Center or under a remote work-from-home setup. If you genuinely enjoy engaging with guests over the phone this role may be for you. Panera is a great place to work. We live by our mission, purpose, and the...

  • Customer Service Representative

    5 days ago

    Fenton, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionSparks Fly: Join Our Team as a Customer Service Rockstar in the Electrical TradeExplore career opportunities with us! Join our established electrical services team in St. Louis. With a legacy of 30+ years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your...

  • Customer Service Representative

    5 days ago

    Fenton, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionSparks Fly: Join Our Team as a Customer Service Rockstar in the Electrical TradeExplore career opportunities with us! Join our established electrical services team in St. Louis. With a legacy of 30+ years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your...

  • Customer Service

    4 days ago

    Fenton, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at $17 per hour for our Kirkwood location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job...

  • Customer Support Specialist

    1 month ago

    Fenton, United States American Burglary & Fire, Inc. Full time

    Job DescriptionJob DescriptionABF Security is currently in need of a Technical Customer Service Member. At ABF, we know our ability to succeed depends upon the people we employ. Leading-edge technology, the highest standards and outstanding people make ABF Security the employer of choice in our industry. Job Responsibilities: The selected candidate will be...

  • Customer Service

    3 days ago

    Fenton, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at $17 per hour for our Kirkwood location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job...

  • Customer Service Representative

    13 hours ago

    Fenton, United States Iconic Construction Services LLC Full time

    Are you ready to take your career to new heights with a role that combines customer service finesse, office organization prowess, and impactful project coordination? Welcome to Iconic Construction LLC, located in Fenton, MO. We're thrilled to present you with the opportunity to join our team as a full-time Customer Service Representative, where you'll be the...

  • Customer Service Representative

    23 hours ago

    Fenton, United States Iconic Construction LLC Full time

    Job DescriptionJob DescriptionAre you ready to take your career to new heights with a role that combines customer service finesse, office organization prowess, and impactful project coordination? Welcome to Iconic Construction LLC, located in Fenton, MO. We're thrilled to present you with the opportunity to join our team as a full-time Customer Service...

  • Client Service Representative, Cancellation Specialist

    3 days ago

    Fenton, United States Reinsurance Associate Inc. Full time

    Company Description: Come join our team and be a part of an industry leader, two-time St. Louis Top Workplace winner. We believe in providing support to our community and offer paid opportunities to volunteer for community service events which honored us as the 2023 Auto Success Champions of Charity. Wise F&I delivers industry-leading administration services...

  • Client Service Representative, Cancellation Specialist

    19 hours ago

    Fenton, United States Reinsurance Associate Inc. Full time

    Job DescriptionJob DescriptionCompany Description: Come join our team and be a part of an industry leader, two-time St. Louis Top Workplace winner. We believe in providing support to our community and offer paid opportunities to volunteer for community service events which honored us as the 2023 Auto Success Champions of Charity. Wise F&I delivers...

  • Customer Service

    2 weeks ago

    Fenton, United States Brda Electric Inc Full time

    Job Description Job Description Salary:Join Our Rapidly Growing Team at Brda Electric!Brda Electric is on the rise, projected for exciting growth this year! Were inviting talented individuals to join our dynamic team and be a part of our success story. At Brda Electric, we prioritize a fantastic workplace culture and provide strong leadership to ensure your...

  • Customer Service Representative/Teller

    1 day ago

    Fenton, United States The State Bank Full time

    Job DescriptionJob DescriptionThe State Bank in Grand Blanc, MI is seeking to hire a part-time Float Customer Service Representative/Teller to serve our customers by accurately completing teller transactions while growing and protecting our customers hard earned money. The typical schedule for this banking position is Monday-Friday with some Saturday shifts...

  • Customer Service

    1 week ago

    Fenton, United States Brda Electric Inc Full time

    Job Description Job Description Salary: Join Our Rapidly Growing Team at Brda Electric! Brda Electric is on the rise, projected for exciting growth this year! We’re inviting talented individuals to join our dynamic team and be a part of our success story. At Brda Electric, we prioritize a fantastic workplace culture and provide strong leadership to ensure...

  • Customer Service and Warranty Representative

    6 days ago

    Fenton, United States Central States Bus Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Central States Bus Sales is currently seeking a Full-Time...

  • Customer Service

    2 weeks ago

    Fenton, United States Brda Electric Full time

    Job DescriptionJob DescriptionSalary: Join Our Rapidly Growing Team at Brda Electric!Brda Electric is on the rise, projected for exciting growth this year!  We’re inviting talented individuals to join our dynamic team and be a part of our success story.  At Brda Electric, we prioritize a fantastic workplace culture and provide strong leadership to ensure...