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Customer Training Specialist

3 months ago

Dallas, United States JobTread Software Full time

JobTread

Customer Training Specialist

Full Time, On Location in Dallas, Texas JobTread is seeking dedicated individuals to join our growing Customer Success Team as a Customer Training Specialist. This position is responsible for providing training and education resources for our growing customer base. Responsibilities Oversee the help desk knowledge base to ensure it remains current and comprehensive. Produce instructional videos for an online repository of resources. Develop and manage a comprehensive schedule for live customer training sessions. Coordinate virtual and in-person customer roundtable meetings. Conduct daily introductory training sessions tailored for contractors. Assess the effectiveness of training programs and the customer experience through feedback, surveys, and performance metrics. Monitor and actively participate in the JobTread user Facebook group to provide support. Administer JobTread certifications, tracking progress and issuing awards. Organize and lead the annual JobTread Awards program. Contribute to the planning and execution of the annual JobTread Connect User Conference. Work closely with the Marketing team to plan and coordinate customer events and gatherings. Schedule and coordinate internal team training curriculum. Support customer communication efforts and outreach initiatives. Ideal Candidates Bachelors Degree or equivalent experience preferred 1-2+ years of education and training experience at a SaaS or software company preferred Prior work experience or knowledge of the construction industry is a MAJOR plus Experience with productivity tools like Salesforce, Slack, etc also a plus Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver Strong attention to detail, positive attitude, and a clear communicator Thrive in a dynamic, collaborative environment with a passion for achieving results You see problems coming and get in front of them; you follow up and get things done Organized, thorough, efficient, and complete tasks appropriately in a timely manner Ability to manage multiple projects simultaneously Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between Can be flexible with after-hours work on occasion for specific customer needs Perks Join a small, growing team as an early team member. Upward career mobility at a high-growth startup. Make an impact and advance your career development. Opportunity to become an innovator and solve real-world problems for construction. Creative and entrepreneurial working environment Work every day with successful, smart, and highly motivated people. Electronic standing/sitting desks with top of the line secondary monitors. Weekly Team Lunch, Happy Hours, and other team events. Casual dress code. Flexible schedule. Benefits Dental, health, and vision insurance Paid training 401k plan + matching Vacation and other Paid Time Off Access to an onsite workout facility Pay: $75,000/year Full Time position on location in Dallas, Texas About JobTread JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion. Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread. JobTreads mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd. JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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