Client Services Specialist

4 weeks ago

Hummelstown, United States Flagger Force Full time

DescriptionFlagger Force, an industry leader in traffic control, is currently hiring a Client Services Specialist. This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA. The Client Services Specialist is primarily responsible for client order processing while acting in accordance with company values, vision and mission. This role plays a critical role in maintaining a high degree of client satisfaction, as well as providing guidance and support to the 1,800+ Flagger Force employees who work side by side with our clients each and every day. Schedule:Monday - Thursday6:00pm - 4:00amPrimary Responsibilities:Assess client needs by utilizing active listening and critical thinking skills to ensure orders are filled with accuracy and efficiencyAllocate proper resources (field employees and equipment) to client orders with precision and a safety-first mindset, while also limiting client impactsInvestigate client issues promptly and thoroughly in order to apply timely, effective solutionsUse de-escalation techniques to address client and employee issues in an empathetic mannerRepresent the link between external employees and internal operations by establishing trust, relaying/addressing concerns, and building strong relationshipsPlay an integral in special projects centered on streamlining operations, innovation, and solidifying Flagger Force's reputation as an industry leaderWork cross functionally and collaboratively with all Operations Service Center departments, Field Operations and Corporate ServicesWhat Flagger Force Offers:Medical, vision and dental insurance401k w/company matchGenerous paid time offOn-site fitness facility Paid holidaysHealth savings accountCompany paid benefits (long term disability and basic life/AD&D)Employee assistance programTuition and education assistanceEmployee appreciation eventsGiving back to the communities we serve through paid volunteer time offProfessional development opportunitiesRequirementsBachelors degree preferred; equivalent combination of education and/or work experience consideredProficient with Microsoft Office programsStrong multi-tasking, time management, and communication skillsAbility to work in a fast-paced environment Ability to produce results and collaborate at a high level within a team oriented environmentExcellent customer service skills

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