Receptionist - Bilingual

Job Type

Full-time

Description

Mission: We believe in creating the best life for everyone

Purpose: The front desk is vital in creating the best life for everyone by assisting the therapy staff to improve our client's functional levels.

Valuable Final Product: High volume of client appointments kept, translating to a high percentage of arrivals.

Subproduct: Create highly satisfied clients who complete their established plan of care and refer their family and friends to Believe Therapies by:

• Caring, empathetic communication on all company policies and procedures with clients/families to promote compliance with his/her established plan of care.
• Completing daily scheduling and reminder calls/texts
• Assisting in the education of client finances and collecting deductibles, co-payments, and co-insurance as appropriate
• Educating clients about their schedule and arriving on time to meet their plan of care confirming all appointments, rescheduling, tracking no-show and canceled appointments through creating make-up appointments, maintaining the sign in-out sheet, etc.
• Communicating with the therapy staff about same-day or last-minute schedule changes
• Ensuring the schedule is "clean" - minimized double bookings, evaluations, reevaluations, and progress notes are on evaluating therapists, type time is entered, holidays are re-scheduled, flex schedule is maintained, etc.).
• Establishing and/or maintaining client's chart (e.g., demographic information, contacts) and documents (driver's license, current insurance card, intake paperwork, financial agreements, medical record requests, work/school note, etc.) according to established procedures; scheduling appropriate workflows to update other staff of any changes (change of PCP (Primary Care Physician), change of insurance, etc.).
• Provide excellent customer service to all clients, including but not limited to professional and courteous greetings and verbal exchanges (phone and in person), assisting clients with all needs as appropriate, or transitioning clients to the appropriate staff member, and portraying the company in a positive manner with appropriate self-presentation and tidy workspace and waiting room/area.
• Maintaining the well-being and safety of the clients while they are in the waiting room.
• Keeping a record of all functions daily in a way that there is an electronic/paper trail for all production (e.g., workflows, tasks, sign-in sheets, EOD (End of Day), communication logs, email, etc.)
• Keeping track of all personal statistics and productivity and submitting them timely
• Weekly schedule clean-up
• All evaluating therapist have type time scheduled correctly
• Receiving positive parent questionnaires upon a yearly assessment
• Maintaining client confidentiality and following all HIPAA (Health Insurance Portability & Accountability Act) and company policies and procedures
• Maintaining the safety of clients and staff by following all cleaning policies and procedures
• Performing other duties as requested

Requirements

Skills, Duties, and Responsibilities: Must have a high school diploma or equivalent and maintain current vaccinations as required. MUST BE BILINGUAL. Also, must have:

• A positive outlook on life
• Confidence and be outgoing
• Attention to detail
• The ability to start and foster relationships
• Be driven to meet goals and targets
• Excellent attendance record
• Excellent punctuality
• Flexibility to adapt quickly to change
• Good organization skills
• Ability to enjoy working with our clients and their families
• Responsibility and professionalism
• Effective communication skills
• The ability and enjoy working in a fast-paced environment with others
• Desire to learn and advance personal and professional skills
• Tenacity to reach goals
• The ability to positively pushes the potential of both self and others
• Participation in weekly reviews including but not limited to company surveys, annual self-reviews, and peer reviews
• The ability to submit correct payroll, PTO (Paid Time Off), or benefit information and track personally and report discrepancies immediately
• Direct communication with the senior when support is needed
• The ability to follow policies and procedures outlined by Believe Therapies
• The ability to participate in any task in line with Believe Therapies' mission

The following is preferred but not required:

• Previous experience in a receptionist role?
• Experience with scheduling for multiple providers, medical insurance, and authorization
• Basic understanding of computers and Microsoft Office applications.

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