Customer Service Onsite

3 weeks ago


Grand Prairie, United States RemX Full time

Our client in the Grand Prairie area is seeking a Customer Service Administrator to join their team. Growing organization with an awesome culture. Apply today to speak with a recruiter.

What you will be doing:

  • Correctly register products arriving for service in SAP based on business procedures by brand, financial structure by customer type and equipment.
  • Accurately input the customer request and product conditions (based on aesthetic check).
  • Take photographs of inbound products utilizing the Automated Imaging Machines (AIM) Cost Estimate (CE)
  • Create customer cost estimates based on the diagnosis of the products by technical staff o Work closely with technical staff diagnosing products to ensure customer request is met and appropriate information is conveyed to the customer in order to provide clarity.
  • Apply brand policy correctly when creating the cost estimates to ensure that the brand policy is followed.
  • Ensure that the cost estimate reflects the customer's request and that explanation is provided when a different service and/or spare parts are proposed in the cost estimate that do not align with the customer request.
  • Ensure that the data entry for the cost estimate is accurate.
  • Validate the proper service was performed on the repair
What we need from you:
  • 2+ years in a production based environment
  • SAP experience preferred


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