Customer Service Guide
2 weeks ago
Customer Service Guide (Public Benefits Specialist Entry) Join the Oregon Department of Human Services to serve as a Customer Service Guide. This entry?level position provides direct assistance to Oregonians accessing a range of public benefits. Pay and Position Details Initial posting date: 11/19/2025 Application deadline: 11/26/2025 Agency: Department of Human Services Salary range: $3,705 $4,833 per month Position type: Employee Position title: Customer Service Guide (Public Benefits Specialist Entry) Job Description We are proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and aim to foster a positive culture that advances equity and diversity. Opportunity awaits to empower Oregonians to rise above poverty by facilitating access to vital services. The role is based in our Springfield Branch and not eligible for remote work. Summary of Duties First point of contact in most offices for customers entering the physical office or contacting through the online application portal or phone. Contribute to a welcoming environment for families interacting with the department. Greet and assist Oregonians through a trauma?informed lens. Help customers apply for programs such as medical, TANF, domestic violence services, SNAP, ERDC, long?term care, answering case status inquiries and providing community resource information. Collaborate within a rotating team to support the offices business needs. Minimum Qualifications Two years of experience in interviewing or substantial people contact involving a high volume of paperwork. College?level coursework may substitute experience on a year?for?year basis. Essential Attributes Customer Service: Professional demeanor delivering quality service via phone, in writing, or in person. Computer Skills: Knowledge of computers, web browsers, databases, and programs such as Microsoft and general office equipment. Communication: Ability to convey complex rules, simplify information, and confirm comprehension. Collaborative Team Member: Experience building inclusive relationships with teammates. Accuracy and Attention to Detail: Knowledge of data entry and follow?up actions. Diversity, Equity, and Inclusion: Proven commitment to an inclusive, anti?racist workplace. Working Conditions Front?office workstation; not remote. Schedule: MondayFriday, 8:30?am 5:30?pm. Interaction with public experiencing emotional/financial stress. Prolonged computer/telephone use required. Background Checks and Requirements Criminal history/background check for selected finalists. No visa sponsorship. I?9 and E?Verify required. Benefits ODHS Employee Resource Group communities. Cost?of?living adjustments. Annual salary increases up to top of pay range. Comprehensive benefits package. Eligibility for Public Service Loan Forgiveness. Employment Preference Veterans preference information. Submit veteran documents separately from resume. Contact Information Recruiter: Brent Lawrence Email: Brent.Lawrence@odhs.oregon.gov. Include requisition number. #J-18808-Ljbffr
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Customer Service Guide
7 days ago
Springfield, United States State of Oregon Full timeCustomer Service Guide (Public Benefits Specialist - Entry) The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented...
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Customer Service Guide
2 weeks ago
Springfield, United States State of Oregon Full timeCustomer Service Guide (Public Benefits Specialist - Entry) The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented...
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Customer Service Guide
5 days ago
Springfield, United States State of Oregon Full time## Customer Service Guide (Public Benefits Specialist - Entry)**Opportunity awaits!** Step into a role where your efforts directly empower Oregonians to rise above povertybecome a key player and facilitate access to vital services that foster equity and well-being.As a **Customer Service Guide,** you will work **in-person** in our **Springfield Branch**...
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Customer Service Guide
2 weeks ago
Springfield, United States State of Oregon Full time## Customer Service Guide (Public Benefits Specialist - Entry)**Opportunity awaits!** Step into a role where your efforts directly empower Oregonians to rise above povertybecome a key player and facilitate access to vital services that foster equity and well-being.As a **Customer Service Guide,** you will work **in-person** in our **Springfield Branch**...
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Customer Service Guide
1 week ago
Springfield, United States State of Oregon Full timeInitial Posting Date: 11/19/2025 Application Deadline: 11/26/2025 Agency: Department of Human Services Salary Range: $3,705 - $4,833 Position Type: Employee Position Title: Customer Service Guide (Public Benefits Specialist - Entry) Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our...
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Customer Service Guide
4 days ago
Springfield, United States US Department of Veterans Affairs Full timeInitial Posting Date: 11/26/2025 Application Deadline: 12/03/2025 Agency: Department of Human Services Salary Range: $3,705 - $4,833 Position Type: Employee Position Title: Customer Service Guide (Public Benefits Specialist - Entry) Job Description Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by Equity North...
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Part-Time Tour Guide
7 days ago
Springfield, Missouri, United States OTC Full time $19,000 - $39,000 per yearJob Title: Part-time Tour GuideDepartment: Enrollment ManagementSalary Range: $15.00 per hourFLSA: Non-ExemptImmediate Supervisor: College Director- Student Recruitment and OnboardingSchedule Details: Part-time (not to exceed 19.5 hours per week)Position SummaryTour Guides help educate visitors about campus life, academic programs, college history,...
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Wellness Guide
1 week ago
Springfield, MA, United States Holistic Industries Full timeRole: Wellness Guide Location: Springfield, MA Full Time We are Growers, We are Wholesalers, We are Producers, We Are Budtenders, We are Retailers, We are Partners, and We are Hiring Your Impact: Deliver a friendly, welcoming, and memorable Liberty experience for every customer Foster a warm and knowledgeable environment that encourages repeat visits. Share...
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Wellness Guide
4 days ago
Springfield, MA, United States Holistic Industries Full timeRole: Wellness Guide Location: Springfield, MA Full Time We are Growers, We are Wholesalers, We are Producers, We Are Budtenders, We are Retailers, We are Partners, and We are Hiring Your Impact: Deliver a friendly, welcoming, and memorable Liberty experience for every customer Foster a warm and knowledgeable environment that encourages repeat visits. Share...
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Wellness Guide
2 weeks ago
Springfield, MA, United States Holistic Industries Full timeRole: Wellness Guide Location: Springfield, MA Full Time We are Growers, We are Wholesalers, We are Producers, We Are Budtenders, We are Retailers, We are Partners, and We are Hiring Your Impact: Deliver a friendly, welcoming, and memorable Liberty experience for every customer Foster a warm and knowledgeable environment that encourages repeat visits. Share...
