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Emergency Services Dispatcher
4 weeks ago
Job Title The schedule for this role may be 7:00 a.m. to 7:00 p.m. or 11:00 a.m. to 11:00 p.m., depending on business needs. Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services, prioritizing the needs of the requesting department. Answers the phone line using proper, professional radio etiquette and directs calls appropriately. Dispatches requests for Advanced Life Support/Basic Life Support and immediately dispatches available ALS/BLS units. Enters and tracks appropriate information in the computer system. Each call is logged on the daily log/Autocad system immediately after received from the computer. Utilizes GPS system to locate and dispatch the closest and most appropriate ambulance. Receives incoming ambulance requests and prioritizes calls from services/floors and assigns to the appropriate ambulance service. Clarifies instructions and coordinates services with requester. Ensures all Beth Israel Deaconess ambulances on duty and all vehicles subcontracted the hospital have appropriate assignments. Schedules transport of patients in a timely manner. Notifies departments of patient departure times. Reports issues, problems, etc., to supervisor/manager as needed. Assists in obtaining coverage for sick calls in the absence of supervisor/manager. Attends mandatory in-services as required by Beth Israel Deaconess Medical Center. Is courteous and professional at all times. Required Qualifications: High School diploma or GED required. 0-1 years of related work experience required. Previous hospital telecommunications experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access. Preferred Qualifications: Emergency Medical Services experience. Geographical knowledge of the surrounding area is preferred. GPS locator software preferred. Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred.
